Reviews (67)

Overall rating
3.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 25% of ratings are 1 stars
All reviews
December 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

REGENALIGHT
United States
7 days using the app
Innovation Labs. replied January 14, 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle