Reviews (63)

Overall rating
2.5
Counts per rating level
  • 59% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 29% of ratings are 1 stars
June 8, 2026

Absolutely terrible service. It took them a full week just to figure out why my purchase wasn’t going through, only to finally tell me that they don’t even deliver to Europe which is not clearly stated anywhere.

On top of that I was charged multiple times even on a Sunday morning despite being told I would get a refund. Since then they have completely stopped responding.

Very unprofessional and unreliable experience. If you are considering using this service be careful I would not recommend it. They do not even deserve one star.

Maria Molinari
Sweden
14 days using the app
Innovation Labs. replied June 9, 2026

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates is already in contact with you to resolve this issue. Thank you!

March 24, 2026

I did free trial 24 hours ago and they charged me 50

Shades Of Grace Boutique
United States
8 days using the app
Innovation Labs. replied March 25, 2026

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

March 10, 2026

Do not use app - they charge even after you've cancelled subscription. Cancelled the same day and they still charged me for the month. Please if someone can assist with a refund that would be helpful. Thank you.

AMORELA CO
Australia
About 11 hours using the app
July 8, 2024

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware

nilongroup
United States
About 1 year using the app
Innovation Labs. replied July 22, 2024

I have reached out to you via email. Please response so we can resolve this for you. Thank you!

June 20, 2025

Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile.

My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product.

I have been misled and misinformed.

Wooshopty
United States
7 months using the app
Innovation Labs. replied June 22, 2025

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

August 8, 2024

I’m leaving a good review because there was an issue placing one of my customers’ orders and Rochelle helped me to resolve the issue quickly. It means a lot to me as a small business owner that I can work out problems and keep my customers happy without any confusion or delay!

Satin Skin Beauty
United States
About 1 month using the app
Innovation Labs. replied August 10, 2024

Thank you so much for taking the time to leave a review about your experience with Jubilee! We're thrilled to hear that Rochelle was able to help you resolve the issue with your customer's order quickly and efficiently. As a small business owner, we understand the importance of providing excellent customer service and ensuring that our customers have a seamless experience. We're proud to have team members like Rochelle who are dedicated to making things right and keeping our customers happy. Thank you for choosing Jubilee, and we're glad we could help you keep your customers happy and satisfied! - Erwin

March 4, 2026

I cancelled first hour, uninstalled and they still charged me.. SCAM

Marsaee
United States
12 minutes using the app
Innovation Labs. replied March 4, 2026

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

July 29, 2023

great pricing and great products to add to my hair care regrowth line! I also like that I can order samples at a decent price all without the hassel of having inventory.

She' Beautique
United States
13 days using the app
Innovation Labs. replied May 25, 2024

Thank you so much for your kind words! If there is anything you need assistance with, you may reach out to us at support@jubilee.beauty

December 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

REGENALIGHT
United States
7 days using the app
Innovation Labs. replied January 14, 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle

September 29, 2024

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

LEILA & L
Egypt
5 days using the app
Innovation Labs. replied September 30, 2024

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you.

You can also reach us at support@jubilee.beauty if you need further assistance. Thank you for your understanding!