Reviews (67)

Overall rating
3.1
Counts per rating level
  • 60% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 27% of ratings are 1 stars
December 1, 2025

this is a scam website. they have been charging me for services i cancelled and don't use. they are the same team as dropshiptool.io. stay away from these thieves.

Neona Beauty
United Arab Emirates
3 months using the app
Innovation Labs. replied December 1, 2025

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

November 13, 2025

No easy way to cancel subscription and bad support. Still haven't canceled please don't give this place your information.

My Store
United States
About 1 month using the app
Innovation Labs. replied January 8, 2026

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

June 20, 2025

Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile.

My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product.

I have been misled and misinformed.

Wooshopty
United States
7 months using the app
Innovation Labs. replied June 22, 2025

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

September 2, 2025

I beg you to stay away from this app. They try to sell you spooky offers. Without showing you an active membership in your account as well as no invoice records they will charge your credit card monthly. Trying to reset your passwort will not help to regain access to your account and deleting the app from your shopify account will keep spooky subcriptions running.
The customers service is not helpful at all.
A lot of other reviews show that this happened to thousand others as well.
This app is really useless and your subscriptions will run forever without possibilities to stop it.
PLEASE STAY AWAY FROM THIS BAD APP!

Moon Zen
Germany
14 minutes using the app
Innovation Labs. replied November 1, 2025

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

July 8, 2024

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware

nilongroup
United States
About 1 year using the app
Innovation Labs. replied July 22, 2024

I have reached out to you via email. Please response so we can resolve this for you. Thank you!

September 30, 2025

pulling off money and focring me out of a wallet to not have to pay subscription i canceled. sneaky payment method, had to cancel my debit card

My Store
Latvia
Innovation Labs. replied November 24, 2025

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

September 29, 2024

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

LEILA & L
Egypt
5 days using the app
Innovation Labs. replied September 30, 2024

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you.

You can also reach us at support@jubilee.beauty if you need further assistance. Thank you for your understanding!

December 29, 2024

This app has it all! It is very user-friendly, offers a ton of high-quality products, and has excellent prices. I'm an online store using Shopify, and Jubilee has been the ideal approach for me to increase the range of products I provide in the beauty and haircare industry. This app makes it simple to add new products to my site without worrying about inventory because it provides a large selection of premium beauty and hair products for dropshipping.

RiNiches
Bermuda
2 days using the app
Innovation Labs. replied January 1, 2025

Thank you for your detailed feedback! It’s great to hear how Jubilee has been a game-changer for your beauty and haircare store on Shopify. We're glad you find the app user-friendly and effective in expanding your product range without the inventory hassle. If you have suggestions for improvements or features, feel free to share!

March 15, 2025

I would totally recommend this app! It's user friendly and easy to navigate for beginners. I'm having fun recreating my brand with Jubilee. Fingers crossed that this is going to be the fuel that makes Brilliant Beauty Cosmetics skyrocket!!

Brilliant Beauty
United States
11 months using the app
Innovation Labs. replied March 17, 2025

Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying Jubilee and using it to build your brand. Wishing you all the success with Brilliant Beauty Cosmetics—may it soar to new heights! 🚀💄✨ If you ever need support, we're here for you! 💕

November 16, 2023

Rochelle is always so helpful and quick to reply!

What's Crackin Shop
United States
10 months using the app
Innovation Labs. replied January 14, 2024

Thank you for your feedback! Let us know if there is anything we can do to help you! :) You may reach out to us at support@jubilee.beauty.

-Rochelle