Reviews (717)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this beauty dropshipping app for its ability to quickly scale business operations without large upfront investments. They appreciate the wide selection of quality beauty and haircare products, user-friendly interface, and seamless Shopify integration which eases product selection and order fulfillment. The customization options, like adding a brand logo, enhance brand reputation and customer trust. Merchants also commend the responsive customer support, particularly highlighting staff member Rochelle for her efficiency. The app is noted for its affordability, fast shipping, and comprehensive features, making it a valuable tool for merchants in the beauty sector.
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It's a good way to keep your business organized. It's a pretty good app
Thank you for taking the time to share your thoughts about our product! We're glad to hear that it's been helpful in keeping your business organized. We strive to create tools that make a positive impact on our customers' daily lives, and it's great to know that our app has been able to do just that. We're always looking for ways to improve and expand our offerings, so we appreciate your feedback and will take it into consideration as we continue to develop and improve our products. Thank you for choosing Jubilee!
Love it and customer service is amazing as well.
Wow, thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service team has exceeded your expectations. We're passionate about providing an exceptional experience for all of our customers, and it's amazing to hear that we're achieving that. We're so grateful for customers like you who take the time to share their positive feedback. We'll keep working hard to make sure you continue to have an amazing experience with Jubilee!
i am ansious for my first sale
Sorry to hear that you're feeling anxious about your first sale. We're here to help! If you have any questions or concerns, please don't hesitate to reach out to our support team. We're here to help you succeed and would be happy to provide guidance and support every step of the way.
The easiest app to use and has every product I need for my e commerce store front
Thank you very much for your support! We are delighted to hear that you are satisfied with our work. Your encouragement is very important to us, and we are dedicated to providing the best service possible.
Very nice! loved it :)
Thank you for sharing such kind words! We’re thrilled to know that you’re enjoying the app and loving its features. Your positive feedback motivates us to continue delivering a user-friendly and valuable experience for all our customers.
Beautiful, wonderful and easy to use
Thank you so much for your lovely feedback! We’re thrilled to hear that you find the app beautiful, wonderful, and easy to use. Your satisfaction means the world to us!
Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.
Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.
This is not how you effectively operate a business or treat paying customers.
REVIEW #2
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.
I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.
Please allow me to contact you today so we can resolve this issue.
I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days
I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you.
You can also reach us at support@jubilee.beauty if you need further assistance. Thank you for your understanding!
I love this app! It's easy to set up and the ordering process is so smooth! I recommend this app to anyone in the beauty industry.
Thank you so much for the wonderful review! We’re thrilled that you love the app and find both the setup and ordering process easy and smooth. It’s fantastic to hear that it’s a good fit for the beauty industry, and we truly appreciate your recommendation!
Support replied promptly and attended to every issue. Very friendly . Store has decent fashionable items and pricing is good. 17 days in and we’re satisfied and hope it stays that way. yes
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.