Reviews (251)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
Edited October 1, 2024

I’ve been using Chatway for live chat customer support, and it has exceeded my expectations! The real-time engagement with customers has been seamless, thanks to its intuitive interface and robust features. I especially appreciate the mobile apps for iOS and Android, allowing my team to provide top-notch support from anywhere. The ability to save canned responses and FAQs has streamlined our workflow, making it easy to handle common queries quickly. Plus, the file-sharing and conversation history features give us a full picture of every interaction, helping us offer a more personalised experience. Overall, Chatway has significantly improved our customer support process, and I highly recommend it!

AA4PD
Australia
6 months using the app