Reviews (308)
Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates.
The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard
Since implementing Zoko, we've seen:
Doubled customer conversion rate
Improved customer satisfaction
Increased customer retention
Suggestion for Improvement
Adding a number masking feature to protect customer contact information from sales representatives would be beneficial.
We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.