Reviews (314)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and conversion rates through WhatsApp marketing. They praise its automated features like cart recovery and order updates for enhancing customer experience and streamlining communication. The support team is noted for their responsiveness and effectiveness, making it a key tool for e-commerce, continuously updated to evolve with merchant needs.

February 17, 2026

Zoko has delivered exactly what we expected, Special thanks to Muzaina Tasneem for her proactive and outstanding support throughout our onboarding, execution and for followup.

Smooth automation of tracking updates and reduced customer support load for order queries.The retention and marketing workflows are well-structured and actually help drive repeat sales.

Broadcasts, abandoned cart recovery, and segmentation are easy to manage and effective. The dashboard is practical, clean, and fits well into day-to-day operations.

Aishwaryam Oils
India
2 months using the app
February 23, 2026

Very good product and great support. They helped me with initial setup and even quickly added an extra language that was not available for the bots.
Also helped me with support and settings later after starting to use, so it's not limited to once and they don't ignore you after you subscribe. Very good if you don't have the knowledge for settings or the time to do them by yourself.

Ecosand Romania
Romania
2 months using the app
February 13, 2026

We had a great experience working with Zoko. Their team is very professional, supportive, and always ready to help whenever needed. They also helped us with the setup process, which made onboarding very smooth and stress-free.
Communication was very easy throughout, and their customer service is truly excellent — very responsive, friendly, and solution-oriented.
The dashboard is also very user-friendly and easy to understand, even for team members who are not very technical. Overall, Zoko made our workflow much easier, and we are very happy with their service.
Highly recommended for any business looking for a reliable and professional WhatsApp solution

The resha / الرِّيشَة
United Arab Emirates
About 1 month using the app
November 29, 2025

I’m extremely pleased with Zoko, especially with the outstanding support from Sevin and Arpit. They consistently take the time to address my requests and queries regarding the app, and their dedication to finding solutions is remarkable. No matter the situation, they always manage to deliver the right customizations with patience and expertise. Their commitment has made my experience with Zoko seamless and highly satisfying. I wholeheartedly recommend Zoko to anyone looking for a reliable and customer-focused platform.

THE DUNGEON GEAR
United Arab Emirates
About 1 year using the app
February 23, 2026

We’ve been using Zoko for Flurr, and it has significantly streamlined our WhatsApp communication. From order updates to customer support and broadcast campaigns, everything is much more organized and efficient.

What truly stands out is their team, which is extremely supportive, responsive, and always ready to help whenever we need assistance. Whether it’s technical guidance or quick troubleshooting, their support has been reliable.

Overall, Zoko has been a valuable partner in scaling our WhatsApp operations at Flurr. Highly recommended for growing D2C brands.

Flurr
India
About 1 month using the app
December 18, 2025

Zoko has been an excellent choice for my business specially since they are other options as well when it comes to whatsapp CRM's, I'm glad i picked Zoko. Integration is pretty seamless and the team is very helpful in getting you up & running. There are endless features and possibilities with the app and the best part is it pretty much runs on its own after its setup. Totally recommend!

Yo Baby India
India
2 months using the app
December 5, 2025

Zoko has made integrating WhatsApp and Instagram with our business incredibly easy, enabling us to communicate seamlessly with our customers. Their automation features have been a powerful retention tool, helping us streamline follow-ups and improve repeat purchases.

A special mention goes to their amazing team, particularly Nishant, who has been incredibly helpful in setting up our flows. I highly recommend Zoko to any brand looking to level up customer engagement!

aavyaa
India
3 months using the app
November 20, 2025

Zoko has made it incredibly easy for us to integrate WhatsApp and Instagram with our business and communicate seamlessly with our customers. It’s a powerful retention tool — the automation features have really helped us streamline follow-ups and improve repeat purchases.

A special mention to their amazing team: Chandu and Arpit were fantastic during onboarding, and Nishant has been super helpful in setting up our flows. Highly recommend Zoko to any brand looking to level up customer engagement!

Nutrova
India
8 months using the app
November 30, 2025

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. It’s also very helpful for creating custom flows that perfectly meet our needs. The team was incredibly supportive during the integration process, providing excellent assistance every step of the way. Highly recommend Zoko to any brand looking to scale their WhatsApp marketing efficiently!

Clothivia
Qatar
3 months using the app
February 18, 2026

Just the best app ever!! Super efficient with great ROI results. Zoko's customer support is brilliant and their team are always ready to help and talk you through everything.

NIIMBOT.CO.ZA
South Africa
About 3 years using the app