Reviews (355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for enhancing customer communication and boosting sales via WhatsApp marketing. They value its automation features like cart recovery and order updates, and appreciate the seamless Shopify integration. The user-friendly interface and responsive support team are highlighted, making it accessible even for non-tech users. It's recommended for businesses aiming to scale marketing efforts, offering features that enhance ROI for D2C brands and e-commerce businesses.
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Zoko makes WhatsApp marketing for Shopify super easy—great automation, smooth integration, and solid ROI
Outstanding Platform & Exceptional Support
Zoko has been a game-changer for our operations. The platform is incredibly powerful, especially with features like Flows and Custom Flows, which give us full control over automation and customer journeys.
What truly sets Zoko apart is the team — highly responsive, professional, and always ready to help. Their response time is excellent, and they solve issues immediately, which is critical for any fast-moving business.
The AI chat agent is another standout feature — smart, efficient, and continuously improving our customer engagement.
Overall, Zoko delivers on both technology and support. Highly recommended for any business serious about scaling through WhatsApp and automation.
Amazing support! Been working with the team to set up button flows and the team was there every step of the way, saved us so much trouble with even whatsapp api set up. Highly rec- a dedicated team that is there to help and provides technical solutions promptly
Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
We’ve been using Zoko for WhatsApp automation, and the impact on our ROI has been incredible.
From automated campaigns to seamless customer engagement, Zoko has completely transformed how we communicate with our audience.
The platform makes it easy to send targeted messages, recover abandoned carts, and provide instant support — all of which have significantly boosted our conversions.
What we love the most is how personalized and efficient the automation feels. It doesn’t come across as robotic, which helps maintain a genuine connection with customers while scaling operations.
If you’re looking to turn WhatsApp into a serious revenue channel, Zoko is a game-changer. Highly recommended for any brand that wants to drive engagement, increase sales, and maximize ROI effortlessly.
Good job with the whatsapp integration,
And workflows
Looking forward to see value added by ai integrations
Muzaina has been helpful throughout the journey with Zoko
The onboarding was very smooth and the turn around time was amazing. Helped the business alot after implementing Zoko to the business
I’ve been using Zoko for managing our WhatsApp communication with customers, and honestly, the experience has been excellent. The system itself is powerful and helps us streamline conversations and improve response time.
But what really stands out is the customer service. Muzaina has been incredibly supportive throughout the process—always responsive, helpful, and genuinely committed to solving any issue quickly. It makes a huge difference working with someone who truly cares about your business.
Whenever we had questions or needed assistance, Muzaina and the team were there, making everything smooth and stress-free.
Highly recommended for any business looking to scale their WhatsApp communication with strong support behind it.
We’ve been using Zoko WhatsApp API integrated with our Shopify store, and it has significantly improved our customer communication and order management. The platform makes it very easy to send automated order confirmations, follow-ups, and promotional messages, which has helped us streamline operations and save a lot of time.
The interface is user-friendly, and the automation features are especially useful for handling high order volumes efficiently. Customer support is also responsive and helpful whenever needed.
Overall, Zoko has been a great tool for boosting engagement, improving customer experience, and increasing conversions through WhatsApp. Highly recommended for any Shopify business looking to scale with WhatsApp marketing and automation.
I strongly like the bots, very useful and time/cost saving.
I suggest to continue enhancing
1) Further automating the order placement via chat (e.g., specific requirements in KSA are needed like the national address code) which is not supported without manual intervention.
2) Providing more flexible options for pop-up campaigns.
Good luck to Zoko team.
