Reviews (372)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for enhancing customer communication and boosting sales via WhatsApp marketing. Key features like custom flows, abandoned cart recovery, and broadcast messages streamline operations. Integration with Shopify is seamless, and the intuitive interface supports multi-agent inboxes and analytics. The support team is praised for responsiveness and expertise. AI-driven automation maintains a personal touch, making it ideal for scaling operations without losing customer connection.
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Extremely versatile app that makes amazing use of Whatsapp automation and introduces features regularly. They've adopted AI very well and are continuing to improve on it. Our rep Nishant and his team are well-versed in the product and help us integrate new features into our retail store
Zoko makes WhatsApp marketing for Shopify super easy—great automation, smooth integration, and solid ROI
Automation that actually connects to your Shopify data - orders, segments, cart activity - is what makes the ROI real rather than just promised. Really glad it's coming through for you, and we're here to help you get even more out of it.
We’ve relied on this app for almost two years now. The platform is great, but what stands out is the support — responsive, hands-on, and solution-oriented from day one. If quick technical help and a team that truly listens matter to you, this is the right choice.
Anuradha Bhatt
Business Head
Elvy Lifestyle Private Limited
Two years is a meaningful milestone, and the fact that the support experience has held up consistently over that time is something we genuinely take pride in. Anuradha, it's been a pleasure growing alongside you, and we're looking forward to what's next together.
We’ve had a great experience using Zoko so far. The platform has been smooth, reliable, and helpful. The support team has also been extremely responsive and supportive whenever needed. Overall, it has made our workflow much more streamlined.
Smooth and reliable is exactly what a platform handling your customer communication needs to be. We are really glad it's reflecting in your day-to-day workflow. We're here whenever you want to take things further.
Outstanding Platform & Exceptional Support
Zoko has been a game-changer for our operations. The platform is incredibly powerful, especially with features like Flows and Custom Flows, which give us full control over automation and customer journeys.
What truly sets Zoko apart is the team — highly responsive, professional, and always ready to help. Their response time is excellent, and they solve issues immediately, which is critical for any fast-moving business.
The AI chat agent is another standout feature — smart, efficient, and continuously improving our customer engagement.
Overall, Zoko delivers on both technology and support. Highly recommended for any business serious about scaling through WhatsApp and automation.
Flows giving you full control over customer journeys, combined with an AI agent that handles engagement intelligently - that's the combination that makes WhatsApp a real revenue channel rather than just a support tool. Really glad it's all coming together for your business, and we're excited to keep building on this with you.
Amazing support! Been working with the team to set up button flows and the team was there every step of the way, saved us so much trouble with even whatsapp api set up. Highly rec- a dedicated team that is there to help and provides technical solutions promptly
We have just integrated our website with Zoko and the process was super smooth. The automations and CRM features make it easy to communicate with the customers. The dashboard interface is also simple and user-friendly.
The team is super helpful and is available to resolve all the queries and doubts. The best thing about them is even with all the technology and AI being put to use in the process, they make sure we are talking to real humans. They are not hesitant to quickly setup up a meeting to explain even the most basic things patiently. Aaquib and his team have been of great help.
Started using Zoko recently. I was initially hesitant, but decided to give it a try. It has simplified customer communication and helped us create a seamless shopping experience. Muzaina has been extremely supportive in setting up my account, and whenever I need help, she is always available to assist. Highly recommended for brands looking to improve WhatsApp engagement, customer experience, and conversions.
Muzaina will be really glad to hear this. Having someone in your corner during the early setup phase makes all the difference in getting things right from the start. Really glad the hesitation gave way to a setup that's already improving engagement and conversions, and we're excited to grow with you from here.
Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
Zoko has completely transformed how we handle WhatsApp, making team collaboration on a single number seamless and organized.
The Shopify integration is a massive win, allowing us to manage orders and recover abandoned carts directly within the chat.
While the interface takes a bit of time to master, the automation features and FAQ bots save our team hours every day.
You do need to keep an eye on the per-message costs, but the efficiency gains and sales data make it a worthwhile investment.
Ultimately, it’s an essential tool for any growing D2C brand looking to scale their customer support without the chaos.
Multi-agent collaboration on a single WhatsApp number while managing orders and recovering carts in the same place is exactly the kind of operational clarity growing D2C teams need. The automation and FAQ bots paying back in hours saved every day is where the investment really starts to make sense. Really glad it's become a core part of how you operate.
