Reviews (363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for enhancing customer communication and engagement via WhatsApp, noting improvements in operations, conversions, and sales. They value features like abandoned cart recovery, order updates, and seamless Shopify integration. The user-friendly interface, reliable performance, and responsive support team are appreciated. Features like the AI chat agent and multi-agent inbox aid in real-time updates and personalized communication, making it a robust marketing and customer service solution.
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Zoko makes WhatsApp marketing for Shopify super easy—great automation, smooth integration, and solid ROI
Automation that actually connects to your Shopify data - orders, segments, cart activity - is what makes the ROI real rather than just promised. Really glad it's coming through for you, and we're here to help you get even more out of it.
We’ve relied on this app for almost two years now. The platform is great, but what stands out is the support — responsive, hands-on, and solution-oriented from day one. If quick technical help and a team that truly listens matter to you, this is the right choice.
Anuradha Bhatt
Business Head
Elvy Lifestyle Private Limited
Two years is a meaningful milestone, and the fact that the support experience has held up consistently over that time is something we genuinely take pride in. Anuradha, it's been a pleasure growing alongside you, and we're looking forward to what's next together.
Outstanding Platform & Exceptional Support
Zoko has been a game-changer for our operations. The platform is incredibly powerful, especially with features like Flows and Custom Flows, which give us full control over automation and customer journeys.
What truly sets Zoko apart is the team — highly responsive, professional, and always ready to help. Their response time is excellent, and they solve issues immediately, which is critical for any fast-moving business.
The AI chat agent is another standout feature — smart, efficient, and continuously improving our customer engagement.
Overall, Zoko delivers on both technology and support. Highly recommended for any business serious about scaling through WhatsApp and automation.
Flows giving you full control over customer journeys, combined with an AI agent that handles engagement intelligently - that's the combination that makes WhatsApp a real revenue channel rather than just a support tool. Really glad it's all coming together for your business, and we're excited to keep building on this with you.
Amazing support! Been working with the team to set up button flows and the team was there every step of the way, saved us so much trouble with even whatsapp api set up. Highly rec- a dedicated team that is there to help and provides technical solutions promptly
Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
Zoko has completely transformed how we handle WhatsApp, making team collaboration on a single number seamless and organized.
The Shopify integration is a massive win, allowing us to manage orders and recover abandoned carts directly within the chat.
While the interface takes a bit of time to master, the automation features and FAQ bots save our team hours every day.
You do need to keep an eye on the per-message costs, but the efficiency gains and sales data make it a worthwhile investment.
Ultimately, it’s an essential tool for any growing D2C brand looking to scale their customer support without the chaos.
Multi-agent collaboration on a single WhatsApp number while managing orders and recovering carts in the same place is exactly the kind of operational clarity growing D2C teams need. The automation and FAQ bots paying back in hours saved every day is where the investment really starts to make sense. Really glad it's become a core part of how you operate.
We’ve been using Zoko for WhatsApp automation, and the impact on our ROI has been incredible.
From automated campaigns to seamless customer engagement, Zoko has completely transformed how we communicate with our audience.
The platform makes it easy to send targeted messages, recover abandoned carts, and provide instant support — all of which have significantly boosted our conversions.
What we love the most is how personalized and efficient the automation feels. It doesn’t come across as robotic, which helps maintain a genuine connection with customers while scaling operations.
If you’re looking to turn WhatsApp into a serious revenue channel, Zoko is a game-changer. Highly recommended for any brand that wants to drive engagement, increase sales, and maximize ROI effortlessly.
Its been 3 months since we are using Zoko. Hassle free experience and the are many inbuilt options which makes work easier. Especially the segment option is a boon. Very supportive customer care. Loved the overall experience and would recommend to go ahead without any second thought for a small business owner, Thank you team Zoko.
We've had an over all positive experience with Zoko so far . The onboarding team was very supportive and help us tweak things as per our business model . All queries are promptly answered and meetings are set up efficiently. They are open to understand the business model and tweak things around accordingly , and suggest ways to increase the footfall .
Good job with the whatsapp integration,
And workflows
Looking forward to see value added by ai integrations
Muzaina has been helpful throughout the journey with Zoko
