Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface. It's praised for streamlining WhatsApp integration, allowing multiple agents to operate simultaneously and providing real-time viewing of conversations. Features like automation message templates, quick replies, and broadcast messaging have been transformative for customer engagement. Despite some reports of the mobile app needing improvements, its efficiency and reliability are appreciated. The built-in automations for Shopify have revolutionized handling of abandoned carts, customer interactions, and marketing efforts. Many merchants have seen an increase in sales and conversion rates, making it particularly useful for businesses where WhatsApp is frequently used by customers.

April 11, 2023

I have tried multiple WhatsApp platforms before and Zoko by far is the smoothest to work with. It's a bit expensive but the support team, ease of use & customisations make up for it! The team is very helpful & puts in effort and time to understand the requirements and help you implement them. Highly recommended!

Fleck
India
8 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you for sharing your positive experience with Zoko! We are delighted to hear that you find our platform smooth and user-friendly. At Zoko, we always prioritize our customers' needs and aim to provide the best support possible. Your feedback reaffirms our commitment to delivering top-notch service and understanding our clients' unique requirements. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Thanks for choosing Zoko!

August 31, 2023

Chandu and the Zoko team played a crucial role in app setup, elevating my store's efficiency and competitive edge. Their patient support, smooth integration, and user-friendly interface have streamlined workflows and improved customer service, establishing Zoko as an exceptional platform.

MPIL WELLNESS
India
4 months using the app
Bourbon Science Inc. replied September 1, 2023

Thank you immensely for your kind words and positive feedback.

We're elated to hear that Chandu and the entire Zoko team could assist in enhancing the efficiency of your store. Your satisfaction is our utmost priority, and we're glad the platform could deliver on its promise of streamlining workflows and improving customer service. We look forward to our continued collaboration.

Edited August 31, 2023

Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account.
Edit: Their support answered finally, they've also asked me to remove this review.
Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.

iFlight-RC Europe
Austria
24 days using the app
Bourbon Science Inc. replied August 31, 2023

.................

March 6, 2024

Nice service for entry level and established brands as well as organisations.

Strch India
India
September 29, 2023

We've honestly had a great experience with Zoko so far. We had been wanting to start WhatsApp marketing for a while but everything just seemed overly complicated to get started with. Then a friend recommended Zoko to us. Everything went super smooth. The app is easy to use and configure and customer support is super helpful. They guided us through all the mess of Meta permissions and complicated integrations. We're still starting out but have already seen some good results through Zoko. Would highly recommend :)

Episode Silver
India
4 minutes using the app
Bourbon Science Inc. replied September 30, 2023

Thank you for sharing your wonderful experience with Zoko!

We are thrilled to hear that our platform has made your journey into WhatsApp marketing smoother and more accessible. It's fantastic to know that our app's user-friendly interface and our dedicated customer support team were able to assist you through the Meta permissions and integrations, making the process less daunting for you. We are delighted to see that you are already observing positive results, even in the early stages of your marketing campaign.

Your recommendation means a lot to us, and we are looking forward to continuing to support you as you further explore the possibilities with Zoko. Thank you for choosing us, and feel free to reach out anytime you need assistance. Happy marketing!

March 22, 2024

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.

Art By Suleny Craft Store LLC
United States
March 11, 2024

Todo excelente, el servicio del equipos es muy bueno, cualquier duda te resuelven

Futurofinds
Mexico
August 23, 2021

- Great product by Zoko
- Improved my team's efficiency and productivity by leaps and bounds
- Very impressed with the hand-holding and after sale service, special regards to Rahul. - Very competitive pricing. - Beautiful user friendly UI & UX 5/5 ratings from team Natural Vibes.

Natural Vibes
India
Over 2 years using the app
February 1, 2022

The proactiveness of team and the support that they provide:) They are ready to take in feedbacks and implement the add on features as well.

FableStreet
India
Over 2 years using the app
January 11, 2022

Superb app, with great new features being launched almost every month. We've used them for customer conversations across the entire business. Very helpful service from the customer success teams too.

Happy Jars
India
Over 2 years using the app