Zoko ‑ WhatsApp Catalog & API , 169 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its exceptional customer support and user-friendly interface. It's praised for streamlining WhatsApp integration, allowing multiple agents to operate simultaneously and providing real-time viewing of conversations. Features like automation message templates, quick replies, and broadcast messaging have been transformative for customer engagement. Despite some reports of the mobile app needing improvements, its efficiency and reliability are appreciated. The built-in automations for Shopify have revolutionized handling of abandoned carts, customer interactions, and marketing efforts. Many merchants have seen an increase in sales and conversion rates, making it particularly useful for businesses where WhatsApp is frequently used by customers.
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The team is very supportive and Zoko has been quite useful in our D2C journey.
A great tool to sort out all your customer support needs for your retail website. They have a great support team to help out with any queries & requests. Great job guys!\
We have been using ZOKO for our handloom business based in India for more than a year now & I must take this opportunity to pen down that the team is amazing. they have been able to address all concerns immediately & have been the go-to guys for our communication solutions. The response time is short helping us resolve our concerns which is essential in building a customer focussed approach. Thank you again & we value our partnership immencely.
Amazing customer support and very affordable!
We're a start-up based in Dubai, and we found them a year ago. 1 year later, we are still with them and as happy as ever. They help us with the flows whenever we ask them (mostly on the same day).
We started using this app for customer support and analytics and so far we had an amazing experience.
Thank you! Don't forget to turn on cart recovery
Great App! We can check the messages sent by the customer executive, great for order confirmation and delivery.
Love the broadcast feature they offer.
Great experience, They not only helped set up the account but also suggested for getting a green tick which they further helped to process the application behalf of us. Highly recommended.
We have been using this app since 2 years now and the results have been great. The customer support team has always helped us resolve any issues or queries. The app also helped us reduce customer grievances and improve our customer feedback score. The app has simplified the workflow between teams and increased productivity. We highly recommend this app.
Muy buena aplicación de mensajería, es fácil de usar, cómodo y el soporte siempre de calidad muy buena atención.
We have been using Zoko to manage our Whatsapp chats and flows for more than a year now. We highly recommend this app. Customer support is also really great!