BON Loyalty Program & Rewards
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Reviews (1,694)
My customers reported difficulty using at checkout. Where the cart would flip out and not show the correct items in the checkout screen.
If this continues the app is completely useless and pointless.
Hi OppaiStudio,
We noticed we hadn’t heard from you through our usual email or chat channels recently, so we were a bit taken aback when we saw your feedback.
We're sorry your customers had a rough checkout experience and understand how important a smooth process is and are here to ensure it happens. Just to clarify, the checkout page is managed by Shopify, not BON. We conducted tests on our end and were able to apply BON discounts at checkout without encountering the issues mentioned in your review. We’ve sent you a screen recording showing the entire process via email.
Could you please confirm if this addresses your concern? If there’s anything else you observed or additional details you can provide, we would greatly appreciate it. We genuinely want to ensure everything works perfectly for you and your customers.
We're looking forward to hearing from you.