BON Loyalty Program & Rewards
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Reviews (1,823)
App has been great! Originally my customers reported difficulty using it, but it was only a select few and I expect that was user error more than anything. Haven't had a single complaint since.
Would highly recommend if you want to start building a point system that rewards customers.
Hi OppaiStudio,
We noticed we hadn’t heard from you through our usual email or chat channels recently, so we were a bit taken aback when we saw your feedback.
We're sorry your customers had a rough checkout experience and understand how important a smooth process is and are here to ensure it happens. Just to clarify, the checkout page is managed by Shopify, not BON. We conducted tests on our end and were able to apply BON discounts at checkout without encountering the issues mentioned in your review. We’ve sent you a screen recording showing the entire process via email.
Could you please confirm if this addresses your concern? If there’s anything else you observed or additional details you can provide, we would greatly appreciate it. We genuinely want to ensure everything works perfectly for you and your customers.
We're looking forward to hearing from you.
