BON Loyalty Rewards Referrals , 988 reviews
I had a bit of some issues and they fixed the issues very quickly and with ease. They made the process go very smoothly. I would recommend BON to everyone!!!! Emile is who assisted me and she was super helpful and amazing to work with! I couldn't have asked for a better experience!!!! Thank you so much Emile! You are the best!!!
I would give zero stars if I could
I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on.
I only discovered this a couple days ago when someone used those new features to take $200 worth of product for free using them.
This was massive to me, I'm a small business. I can't afford such a massive loss.
After I contacted support they were no help at all leaving me absolutely distraught
Dear Phoebelunacreative,
Thank you for bringing to our attention the issues you've experienced with the app. We appreciate your feedback, and we acknowledge receiving your report about redeeming options that were automatically enabled without your consent led to the loss of value on your orders.
At BON, we understand that any changes to the app can have an impact on our merchants' businesses, and it's important for us to be transparent and to be proactive in communicating with our merchants. We take your concerns seriously and would like to work directly with you to resolve this incident as soon as possible.
Please keep in touch with our team via email or live chat, and we will update you with more information and solution shortly.
Sincerely,
Sunny
Customer Sucess manager
BON Team
Great Rewards program app with amazing fast customer support. Gene has been really helpful with any issues that have arised. Lots of happy customers getting their BON rewards
Good day to you Border Brewing Supplies,
It is not only Genie but the whole BON staff, that works hard on delivering good service and meeting every customer's expectations individually!
If you have further questions, please feel free to drop us a line via live chat or email at help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
easy to apply to my site and i love the colors and customizations. This app is also cost-effective for me just starting on Shopify.
Thank you for sharing this amazing feedback 🥳 Our team is so grateful for the positive review you left us. We take customer success seriously, which is why it is ecstatic that our services met your expectations.
If you need further support, we will always wait for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON Team
Anna and Cara solved my problem within minutes and I was on my way! Thank you so much for the great customer service!!
Good day,
You made our day with your trust in our app and your awesome review! 🌞 Cara and our team are all happy to know that you are satisfied with your BON experience!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team
Easy enough to install. I did have some isses that needed to be tweeked out but the support team is just excellent and very very reactive (thanks Cara, Ariel, Daisy, Cady... ). They really did their best to try to solve the issues as soon as possible. The app is now working great.
Thank you so much!
You made our day with your trust in our app and your awesome review! 🌞 Cara and our team are all happy to know that you are satisfied with your BON experience!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team
Daisy is wonderful.. great service and quick assistance when I had a question. Thank you bon loyalty
Hi, Thank you so much for giving us a chance to support you! Our team (especially Daisy) is so happy to have you with us.
Please do not hesitate to drop us a message via live chat or email at help@bonloyalty.com.
Yours sincerely,
Mia
BON Team
I have successfully set up this app to integrate into my website today and had all of my questions answered by lovely Daisy and Emile. Both ladies provided me with very clear, concise answers and were very patient with me. The app is very user friendly and I look forward to seeing the results of this app being integrated into my website.
Hi ^^
Thank you so much for your review! We are all so happy that our app (especially Emile and Daisy) - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝
Best regards,
Mia
BON team
Amazing customer service! The app is super easy to set up and has more features than any of the other loyalty apps in the same price range. I'm very happy with everything.
We’re so happy to hear you had a great experience at BON. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.