BON Loyalty Program & Rewards

The setup so far is very simple and intuitive, I would have liked some additional features that I requested (for example the ability to get different points depending on the review with photos/videos, or a more complete analytics tab). Kudos to Hazel and the rest of the team for the punctuality in the responses!

I'm writing the review here for Cara, who took care of me. She is someone who protects the rights of the customer and increases my loyalty to this program. As long as BON is solution-oriented like this, I will stay with them for many more years.

Have been using this app for a year now and it’s great! Customer service is very efficient and helpful especially Maxxie! An absolute pleasure to deal with :)

Very pleased with this app and its capabilities. We have alot of different customer groups and needed to pay a nominal amount for some custom work to exclude some of our customer groups. If we wanted to spend a bit more down the line to cutomise it even further they really can do anything but our point was to keep costs back and soem of htese loyalty apps are very costly. As a small business adding a Loyalty app to offer discount to our customers is abig deal and could not spend a fortune on the functionality to do so. Its been a tricky set up all round with shopify, other apps as well as Bon to gt it to function but as is everything with our business but the Bon team have been amazing and patient with us! Dealt with Maxxie & Sophie alot who were both superstars. Highly recomend.

I love using this for my business and more importantly, any time I need human assistance they have been amazing!

Super app for businesses, super quick understanding support team, Hazel from support team is a really helpful nice person, would really recommend!

Really impressed but their level of service! Had some issues where I needed help to reset my customer's points. Hazel and Kevin very efficiently helped to reset them so I don't have to manually do them which would be extremely tedious.

Best support service I've received thus far in my years of being a small business owner. Kudos! Keep up the good work :)

I had an amazing experience with Maxxie from Bon Loyalty App. She was incredibly helpful, patient, and efficient in addressing my concerns. Her professionalism and friendly approach made the process smooth and enjoyable. Thank you, Maxxie, for your outstanding support!

I can't say enough good things about their customer service. I had trouble setting up the app and got connected with HAZEL and she was incredible. She was extremely helpful, quick to respond and even emailed to check in to see if I needed anything. She went above and beyond and truly made the experience 10/10. Love this app for my store & can't wait for my customers to fall in love with it too!

This is the first time we've implemented a loyalty scheme on our store, and I'm so glad we chose BON. In fairness, some of the other (more expensive) platforms may be longer established and, therefore, have more robust documentation to help complete newbies like me. But what BON might be lacking from a documentation point of view, they more than make up for with their excellent customer service.

Cara has been especially helpful, making the whole process way less stressful than it might otherwise have been. When Cara hasn't been around, Sophie and Hazel have also been there to help answer my questions and point me in the right direction. No question is too silly and they have been great at helping me with the design customisations.

In fact, it's a nice change to have people to chat with rather than just a mass of documentation to read and work out the answers for yourself.

I would highly recommend BON to anyone looking to build a loyalty programme into their store.