Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization, and effective referral program. It's praised for enhancing customer engagement and loyalty, and integrating well with Shopify and POS systems. Many have seen positive impacts on their operations and customer retention. The customer service, particularly representatives like Anna, Cara, Maxxie, Chelsea, and Genie, is frequently commended for prompt and helpful responses. It's recommended for businesses seeking a reliable loyalty program.

March 6, 2024

I would highly recommend this app, the team is so helpful and lovely to work with. They go above and beyond to help with customisation. A big thank you to Anna, Emile, Maxxie and Andy in the Dev Team. Anna is a great communicator and goes the extra mile to help you with your query.

Choose Sarcasm
New Zealand
7 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 29, 2024

Bon has 24-hour customer service support. If you have any questions at any time, you can get a quick response. Especially Cara’s support is very professional.

Vivaia AUS store
Australia
2 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 5, 2024

This loyalty rewards app is fantastic! It perfectly meets my needs and seamlessly integrates with my Shopify store. I've encountered some issues along the way, but Cara's support has been impeccable. She provided prompt and effective solutions every time. I highly recommend this app to anyone looking to boost customer loyalty.

Overall, this app is a must-have for any Shopify store owner.

COPPERTIST.WU
Hong Kong SAR
7 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 18, 2024

Excellent customer service !!! Thank you Anna for the quick and professional support you extended.

BLOSSOMS
Oman
About 1 year using the app
BON Loyalty replied February 20, 2024

Hello BLOSSOMS,

We're so grateful for your 5-star rating! Thank you for being an amazing customer. 😌💕

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com.

Mia
BON Team

February 18, 2024

Not only does this app allow our business to reward customers for both referrals and purchases- BON’s customer service is outstanding. I wanted a custom button made for my site and BON created it happily and free of charge!

Green Goddess To Go
United States
13 days using the app
BON Loyalty replied February 20, 2024

Hello,

Thank you for taking the time to share this positive review. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

April 9, 2024

Implementing this app was a breeze, thanks to its intuitive design and the outstanding customer service that accompanied us every step of the way. The transition was smooth, with the support team providing quick and helpful responses to all our queries. This level of assistance and the app's user-friendly nature made the entire process feel effortless.

Ease of Use: The app is designed to be straightforward, ensuring a hassle-free setup.
Top-Notch Customer Service: The responsive and knowledgeable support team is a game-changer, making implementation a smooth experience.

We highly recommend this app to any business looking to enhance their operations and customer engagement. It's not just the functionality that impresses; the customer service is unparalleled. This app isn't just a tool; it's an essential partner for your business.

Nalguitas Bonitas
Costa Rica
4 days using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 2, 2024

Great App!

i can assure you all if you want to grow and excel your business. this is it."key point'' the customer support team is amazing! they will swiftly help you through every step of the way. BIG BIG! shoutout to Lindsey!

MuscleVita
Netherlands
15 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 25, 2024

Amazing customer service! I have been trying to set this up for hours and Anna and Maxxie have been patiently answered each and every question i had! I am looking forward to using this app! Amazing customer service! 5 stars

Blooms of Hawaii
United States
12 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

January 5, 2024

I just started using this loyalty app but this team shows that they're the best! They were readily available to solve all my concerns no matter how small they were and I am not even on a paid plan!! Will definitely continue working with them and would recommend others to do the same.

SeoulSleek
United States
2 months using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

April 2, 2024

So far I can't say much about this app, I've only tried to set it up properly.

When I had some questions, the customer support was very helpful. I chatted with Chelsea, she was very attentive, polite and was able to answer my questions in the best possible way.

My first impression is very positive!

Urban Pieces
Austria
7 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!