Reviews (3,757)
I have observed that the fixed background effect does not function on iOS devices when the design is created using GemPages. However, when implemented through the Shopify editor, the fixed background operates correctly across all devices. This suggests the issue lies with GemPages, not iOS limitations. Additionally, the customer support response has been dismissive, attributing the problem to iOS rather than acknowledging a potential flaw in GemPages. A more transparent acknowledgment of this issue and a non-gaslighting approach to resolving it would be appreciated.
Dear Fasiha,
Thank you for taking the time to share your feedback. I’m Auri, Customer Support Manager at GemPages, and I want to sincerely apologise for the frustration you’ve experienced — both with the fixed background effect not working as expected on iOS and with how our initial response was handled.
You were absolutely right to raise this. After reviewing your case and feedback, our technical team re-evaluated the issue and confirmed there was indeed room for improvement.
We've since developed a solution that addresses the issue, and our support team has already reached out to you directly with the updated fix. We truly hope it meets your expectations and resolves the issue on your end.
We're also genuinely sorry that our earlier communication felt dismissive. That’s not the experience we want for any of our users. Your comments were a wake-up call for us to reflect on how we respond.
We deeply value your input and appreciate you giving us the opportunity to make things right. If there’s anything else we can do to support you, we’re here and listening.
Warm regards,
Auri
GemPages Customer Support Manager
