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Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and customization options, including pre-designed templates. They value its drag-and-drop interface and mobile responsiveness. The support team is praised for its efficiency and 24/7 availability, often providing custom coding solutions. Merchants report increased conversion rates, but some note the lack of certain features like individual blog page design and a slightly higher cost for full access. Despite these minor issues, many find the app worth the investment.

Edited October 20, 2023

Installed the app to try it. I decided it was not for me. Used the safe uninstall feature that is supposed to remove all the code. It did not work. I still have over a dozen templates, snippets, and so on added to my themes, including my live theme. Support reached out to help the next day, but I did the removal myself to speed up the process.

Canvas by Numbers
United States
GemPages replied October 19, 2023

Dear Francisco,

We apologize for the inconvenience you experienced with our app's safe uninstallation. This was not our intention, and we understand your frustration. Rest assured, we are actively working to enhance this functionality for a more seamless user experience.

In regard to support, we want to clarify that our support team is already in touch with you and provided the support, however, we haven't heard from you since the last message providing instructions and offering to escalate to the Technical team. If you still need further assistance, please don't hesitate to get back to us. We are just one click away.

Your feedback is valuable, and we appreciate your input. We're dedicated to improving our services and ensuring a better experience for all our users. Thank you for trying our app and we hope to make it right again for you.

Warm regards,
GemPages Support Team

November 28, 2023

GemPages is an easy to use platform with fantastic customer service! The templates and drag and drop content blocks make designing our web pages super easy. If I ever get stuck and don't know how to do something I just use the easy message function to ask someone from GemPages for help and they are always ready and willing to assist within a very quick timeframe. Can't recommend them enough!

Over 2 years using the app
November 9, 2023

Is it indeed user-friendly and the support is so very nice. it helps me to get through everything I ask. Gempage is great for building pages and everything is easy to use.

Couch Skins
United States
About 3 years using the app
November 9, 2023

Gem pages is great. I have no ability to code and this has been a game changer. Plus their customer service is amazing.

Shots No Chaser
United States
Almost 2 years using the app
October 19, 2023

Great support

Lithium Pros
United States
Over 2 years using the app
November 1, 2023

The customer service is soo Good!

Tasty Snack Indonesia
Almost 2 years using the app
October 3, 2023

I've had GemPages on my store for awhile now, and it really does let you make beautiful websites! It's easy to use and offers way more flexibility than the standard page builders. Plus, their support is stellar! I switched to a new theme today and it broke a ton of things on my site, but GemPages support was able to go in and get a few fixes pushed through within minutes, even late at night! We all know how important it is to get those major bugs fixed asap, and they were on it!

Messy Play Kits
United States
Over 4 years using the app
October 19, 2023

I've used Gempages for a few websites now. They have great customer service. Their platform is easy to use and translates seamlessly to a live website.
Over 2 years using the app
November 28, 2023

Great application and great support received from the team. I truly recommend it!

About 1 year using the app
November 16, 2023

Customer service is very good, always willing to jump in and assist with any issues! Pauline has been very helpful and always gets the job done!

About 1 year using the app