Reviews (3,037)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its drag-and-drop functionality that allows easy customization of pages without coding skills, enhancing sales and engagement. It supports various responsive and SEO-friendly page types like product pages and landing pages. The customer support is frequently praised for being responsive and helpful, providing custom solutions and detailed guidance, with issues typically resolved quickly.

November 28, 2025

We’ve been using GemPages for almost five years, and I have to say—it’s an incredibly powerful and easy-to-use page builder.
Even more importantly, their customer service is outstanding! Whenever you need help, their team is always there, offering timely and professional support.

Unik Portrait
China
Over 4 years using the app
November 27, 2025

Liam was extremely helpful! I was having issues with my website footer and he guided me through the problem quickly and clearly. His support made the whole process stress-free, and everything looks perfect now. I really appreciate his patience and professionalism—highly recommend working with him!

Appliance Protect
United States
Over 3 years using the app
November 18, 2025

great customer service. The chat feature is easy to use and their team is super responsive and helpful! I have a brand doing $2M+ a year and growing and Gempages is essential.

Cypher Pickleball
United States
Over 2 years using the app
December 1, 2025

We love this app for building custom pages! Our company, Wash Safe, makes Eco Safe exterior cleaning products to clean roofs, siding, decks, pavers, etc; and we needed really attractive and user friendly pages to help us show clients that. GemPages is the best page builder we have used with the best support. In the last couple weeks alone we have reached out to their team for help and received a FAST reply and FAST solutions to help us build our dream pages. You guys are the BEST!

Wash Safe, a JR Chemical Coatings LLC Brand
United States
Over 1 year using the app
October 20, 2025

Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.

Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.

Anyone who hasn't used this yet, I recommend you install something else.

Mech.land
Canada
Over 3 years using the app
GEMCOMMERCE CO., LTD replied October 21, 2025

Hello Mech.land,

We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.

Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.

I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.

Best regards,
Auri
GemPages Customer Support Manager

November 1, 2025

Exceptional Product and World-Class Support!

GemPages has been an absolute game-changer for our Shopify store. It gives us the flexibility to design pages exactly how we want them — without having to rely on developers or complicated code. The interface is intuitive, powerful, and makes it easy to create professional-looking pages that truly stand out.

But what really sets GemPages apart is their support team. I had the pleasure of working with Rukky, who went above and beyond to help me fine-tune our site. Their knowledge, patience, and attention to detail were outstanding — solving issues quickly and explaining everything clearly along the way. It’s rare to find that level of service today, and it made all the difference.

If you’re serious about elevating your Shopify store, I can’t recommend GemPages (and their incredible team, especially Rukky) highly enough!

BrickWood Ovens
United States
About 2 years using the app
November 3, 2025

Terrific application to help uou customize landing and collection pages for those that don't know how to code. You may be able to vibecode your way out of a homepage but for product pages this is invaluable. Terrific support team always availabe on chat too!

Original Art on Things
United States
Over 1 year using the app
November 12, 2025

The team helped me through various issues for over 2 hours. I got everything sorted and my shop is working perfectly - they do a great job of servicing the customer

The Ultralite
United States
6 months using the app
October 29, 2025

So far GemPages has been a great app to work with. So many features and it looks so much better than what my current page currently looks like. Also, the customer service has been incredible and each time I have needed assistance, they worked really hard to quickly get me my answer. I am glad I changed to GemPages and will continue using them for the foreseeable future.

Centauri Pure
United States
7 months using the app
October 14, 2025

i like gempages . you can achieve whatever you want, have nice templates, easy to work on it and smooth. Nice combination with GemX for abtesting ! Supprot always answers fast !

The Montessori Toys
Hong Kong SAR
10 months using the app