GemPages Landing Page Builder , 3,327 reviews
Best Cusomter service ever! I've had a lot of questions that I get answered quickly with there live chat. Highly recommend
Very quick response time, great service and ready to take on all tasks for their customers.
Really happy with their customer service :)
My issue has been solved within one hour and I am very happy with the new page and the support of gempages.
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service.
Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable.
For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication.
While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri!
We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue.
We appreciate your feedback and thank you for your patience!
Sincerely,
GemPages Team
THE SUPPORT IS INCREDIBLE, THEY HELPED ME WITH EVERYTHING, AND THE APPLICATION IS VERY SIMPLE TO USE.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it.
Best wishes!
I'm in love with it. So easy to use. Pages turn out beautiful.
Also their support is always extremely helpful. The app says they will reply within 1 hour, but it never takes more than 5 minutes. And the best is: they always sort my problems! Thank you, Hugh and team, for doing such an amazing job!
Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best!
This is fantastic app very easy to use. If you didn’t understand how to use it, support team tell you kindly. I really recommend this app. Awesome!
Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team
Very good and fast customer service! Overall great app too, i wish it'd partnership with Vitals app because it would be a Great duo!
Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers.
Don't hesitate to reach us if we can do anything to assist!
Best wishes!
Great Customer Care, the guide me step by step in every process and the app is well done. I suggest it
Thank you so much for your positive rating. We're happy that you're happy, and we're looking forward to providing you with an even better experience in the future.
we start to build some small page with gempage, then product page, and now homepage, it takes a bit time to learn but once you get hands on it, it will be pretty smooth for putting things together. The team always fast response for all questions and helping us solve the issues, thank you!
Hey there! We are extremely happy to hear that GemPages has helped you to create great-looking pages and that you found the perfect blend of features and the functions required. Thank you so much for sharing your feedback and leaving us a review.
I'll be sharing this with the entire team. We appreciate your love and support.