Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
June 3, 2023

I am satisfied with the quick response to help me in my technical difficulties. Great customer service.

Cooler Door Gaskets
United States
Time spent using app: About 2 months
June 2, 2023

Excellent customer service. Abby was exceptional. Helped me with every question I had and was extremely nice and helpful

Tables By Live Edge
United States
Time spent using app: 9 days
June 2, 2023

Been using them for years. Customer service is always fast and very helpful.

I've tried every other page builder and they are by far the most helpful, and most efficient.

MemoryGrade
United States
Time spent using app: 8 months
June 1, 2023

We are satisfied with the system's intuitive, easy to use, and basic features, but most of all we appreciate the speed and courtesy of customer support. We will continue to use it.

KARIMOKU CAT
Japan
Time spent using app: 12 months
GemPages replied June 2, 2023

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

June 1, 2023

This app is literally 10/10. They help you with literally ANY question you have. I've never seen such a good customer service

La Tiendita
Mexico
Time spent using app: About 1 month
GemPages replied June 2, 2023

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team

June 1, 2023

Im super happy with this app. First of all, it makes the changes I'm used to, as a web developer, possible.
When I asked Costumer service for help on a problem I just couldn't see myself, they responded straight away and helped me fix it in seconds.
This makes Shopify actually fun for developers who don't like the native design platform Shopify offers. Totally worth it!

DogKnit.shop
Norway
Time spent using app: About 1 month
GemPages replied June 2, 2023

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support team accompanied you throughout your entire experience with GemPages.

If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help.

June 1, 2023

I just wanted to say how much I love GemPages and their amazing customer support! They have been absolutely fantastic in helping me out.
I have to give a shoutout to Tony from GemPages. He has been super helpful and polite. It's so refreshing to have such friendly and knowledgeable support.
If you're looking for a user-friendly page builder and great customer service, I highly recommend GemPages. They're the best!

Destinexus
United Kingdom
Time spent using app: 9 days
GemPages replied June 1, 2023

I would like to express my sincere gratitude for your recommendation. Tony was awesome, I will surely pass your kind words onto him! Don't hesitate to let us know if there is anything more we can do to help.

We're always happy to assist!

May 31, 2023

Best page builder ever. Any issues I have get resolved quickly thanks to the amazing customer support & tech team!

UpSole™
Switzerland
Time spent using app: 3 months
GemPages replied June 1, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

May 30, 2023

Great app to stand out unique. Very satisfied with the app. There are many templates that are very useful.

Soresa Berlin
Netherlands
Time spent using app: About 3 hours
GemPages replied June 1, 2023

I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!

Cindy | GemPages Customer Success Team

May 30, 2023

Dear GemPages Team and Ken,

I wanted to express my sincere gratitude for the exceptional support and assistance I have received from your team, particularly from Ken, during my time using the GemPages app. Your expertise and guidance have been invaluable in helping me create and optimize my store pages, ultimately enhancing the overall user experience for my customers.

Your app's user-friendly interface and powerful optimization features have made the process of creating custom pages a breeze, even for someone with limited coding knowledge like myself. I am truly impressed by the level of customer support and attention to detail that your team provides, which is a testament to the dedication you have towards helping your users succeed.

I am grateful for the opportunity to work with such a talented and dedicated team, and I look forward to continuing to use the GemPages app to further improve my Shopify store. Please accept my heartfelt thanks for your assistance and support.

Wishing you all the best in your future endeavors,

Encore Lacrosse Apparel
United States
Time spent using app: Over 4 years
GemPages replied June 1, 2023

Hi,

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. Ken was awesome. I'll surely pass your kind words onto him.

Don't hesitate to reach us if we can do anything to assist!

Best wishes!

Cindy | GemPages Customer Success Team