Reviews (563)
Terrible app, terrible services and products.
I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request.
I will take legal action.
We’re sorry to hear about your frustration and want to clarify this situation.
Spocket subscriptions do not continue charging once a plan is properly canceled. Uninstalling the app alone does not automatically cancel an active subscription, as billing is managed through the account’s subscription settings or the Shopify billing system. This is standard across most Shopify apps.
That said, we absolutely do not ignore cancellation or billing requests. If charges occurred after your reminders, this is something our support team can review and resolve, including refunds where applicable.
We take billing concerns very seriously and encourage you to contact our support team directly with your account details so we can investigate immediately and close this matter properly. We are confident this can be resolved without escalation.
We value transparency and are always willing to work with our users to find a fair solution. - Eleanor
