Spocket: US & EU Dropshipping

Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!

ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady

This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.

Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses

I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners.

I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks.

During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable.

When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially.

What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount.

While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly.

I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review.

For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.

i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay

The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!

This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery

Updated Review – November 2025

If I could give this company 0 out of 5, I absolutely would.

It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.

The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.

If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.

What I Love About Spocket

1. **3-7 Day US/EU Shipping**
No more 30-day AliExpress nightmares. My customers get their calming beds and anxiety wraps in under a week — **perfect for pet parents planning trips**.

2. **Vetted, High-Quality Suppliers**
Every product I import (4.7+ star ratings) arrives exactly as shown. No cheap knockoffs. My **108 Zen Travel Kit** looks premium — because it *is*.

3. **Seamless Shopify Sync**
One-click import → auto-fulfillment → tracking updates sent to **hello@petzentrip108.com**. Orders flow like zen.

4. **Customer Support That Actually Cares**
**Angelique from Support** is a *legend*. When my bank blocked a payment and my account got deactivated, she:
- Deleted my accidental extra store
- Reactivated my account in 24 hrs
- Gave me a **30-day free subscription**
→ All with empathy, speed, and zero runaround.

5. **Profit-Friendly Pricing**
- $14 bed → sell for $39.99 = **$20+ profit**
- $8 spray → $24.99 = **$15 profit**
- Flat $5 shipping + free over $50 = happy carts

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### Real Talk: The Only “Con”
- **Not free** ($24–$99/month), but the **time saved** and **customer trust** from fast shipping make it a no-brainer ROI.

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### Verdict
If you’re dropshipping in the US or Canada and want **fast, reliable, premium products** without the AliExpress gamble — **Spocket is your unfair advantage**.

I launched **PetZenTrip108.com** in under 2 weeks, hit my first sale in 48 hours, and owe it all to Spocket’s speed, quality, and **Angelique’s superhero support**.

**Try Spocket. Thank me (and Angelique) later.**

*Joachim*
*PetZenTrip108.com | hello@petzentrip108.com*

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Spocket provides a seamless dropshipping experience with high-quality products and dependable suppliers. The platform is intuitive, order fulfillment is smooth, and shipping times are excellent. A great solution for scaling an online store.