Reviews (6,832)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the curated selection of high-quality products from reliable US and EU suppliers, which reduces shipping times and enhances customer satisfaction. The platform is user-friendly and integrates well with major e-commerce platforms like Shopify and WooCommerce, simplifying product import and inventory management. Merchants also value the responsive customer support, branded invoicing options, automated order fulfillment, educational resources, and a diverse product catalog that includes unique and trending items.

January 22, 2025

I love using Spocket. They have made adding products to my shop a stress free process. I especially love Eleanor from customer service. She was such a delight. She not only helped me revolve an issue I was having but also offered valuable information and advice to help my business succeed.

Fortunate Lemon Shop
United States
Almost 7 years using the app
Spocket replied January 24, 2025

Thank you so much for your kind words! We’re thrilled to hear that Spocket has made adding products to your shop a stress-free experience. It’s great to know that Eleanor was able to assist you and provide valuable advice to help your business succeed. We’ll be sure to pass along your feedback to her! Wishing you continued success. We're here for you! Happy dropshipping!😊

Edited January 30, 2025

I have deleted my original review as I was experiencing several issues.

Spocket leadership became aware of my concerns and arranged a zoom call which included two of their leadership members.

They were understanding and pledged to fix the issues I brought up. Like all companies they want their customers to be happy so I appreciated the time they gave me today. It was a positive dialog and they were open to my suggestions to help Spocket rate very high with all of us who use their platform to drop-ship products.

Some of the negative comments drop-ship platforms receive are really the fault of the suppliers who sell their products through these platforms. I sincerely believe Spocket's supplier team will continually work on weeding out the suppliers who are slow to ship or do not ship at all.

Best suggestion I can give, if you use Spocket, let the customer service person know, through their chat, which suppliers are poor to work with. More than anyone, Spocket wants all of the suppliers to keep those who use their platform to be treated professionally so our store reputations can remain strong.

Clothes For Her Online Store
United States
3 months using the app
Spocket replied January 22, 2025

Thank you for sharing your feedback. We're really sorry to hear about the challenges you've faced with shipping times and tech issues. We understand how important it is to work with reliable suppliers, especially when it comes to maintaining your reputation on platforms like eBay. Rest assured, we take your concerns seriously and are constantly working to improve the supplier network and address any technical issues. We appreciate your patience and honesty, and we’ll continue to strive for better service. If you have any specific issues you’d like us to address, please feel free to reach out directly. Happy dropshipping!- Eleanor 😊

November 17, 2024

Irene from spocket and the whole support team are very helpful with getting all the information I asked for. And definitely try to help me succeed and give me good instruction on how to find the right supplier for the market that I'm trying to sell in. They are very supportive and if you succeeded it benefits them as well so they do their best to give you the tools that you need to be a success so I am very thankful to them with their expertise so thank you Irene and thank you spocket for your help and I highly recommend it it's a little pricey but set up is easy and it's probably the easiest apps that I have used to allow for quick and easy importing products to my Shopify store.

JASON DEAN ONLINE SHOP
United States
About 1 year using the app
Spocket replied November 28, 2024

Thank you so much for your kind words! We're thrilled to hear that Irene and the Spocket support team have been able to assist you effectively and provide the guidance you needed. Our goal is to empower our users to succeed, and it's great to know that the tools and support we offer have helped you in finding the right suppliers for your market. We appreciate your recommendation and are glad that you found the setup easy and the process streamlined for importing products to your Shopify store. If you ever need any further assistance, don’t hesitate to reach out. Wishing you continued success with your business!

January 29, 2025

As a customer using Spocket for dropshipping, I've had a positive experience. The main thing that stood out to me is the faster shipping times compared to other dropshipping platforms. Since most of the suppliers are based in the US and EU, my orders usually arrive within 3-5 business days, which greatly improves over the typical 2-4 weeks I’ve experienced with other dropshipping services.

The product selection is also pretty solid, and I can find everything from home goods to beauty products, all from reputable suppliers. The integration with Shopify made it super easy to add products to my store and manage orders. I also appreciate the option to brand invoices, which helps with adding a personal touch for my customers.

Overall, I’m really happy with the quality of the products, the speed of delivery, and how easy it is to run my store. It’s helped me stand out in a competitive market. If you're looking for reliable suppliers with fast shipping, I’d recommend giving Spocket a try.

AMAZEALL
Canada
29 days using the app
Spocket replied January 31, 2025

Thank you so much for your thoughtful review! We're thrilled to hear that Spocket has been a game-changer for your dropshipping business. We're especially glad that the fast shipping and wide product selection have made such a positive impact. It's great to know that the Shopify integration and branded invoices are helping to streamline your store management and add a personal touch for your customers. We appreciate you recommending Spocket, and we're excited to continue supporting your success in the competitive market. If you ever need anything or have more feedback to share, we're here for you! Happy dropshipping!- Eleanor 😊

December 16, 2024

I love using Spocket dropshipping. It has made adding products to the store super easy. I recommend to anyone that has a Dropshipping business and uses that Shopify Platform to do so. I am a first time user and it has made my life easier.

Aromatics Plus
United States
4 months using the app
Spocket replied December 18, 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that Spocket has made adding products to your store easy and seamless. It's great to know that it has been a helpful tool for your first dropshipping experience. We truly appreciate your recommendation and wish you continued success with your Shopify store. If you ever need any assistance, don’t hesitate to reach out! Happy dropshipping!- Eleanor 😊

January 11, 2025

Spocket Review
⭐️⭐️⭐️⭐️⭐️

Spocket is an excellent tool for dropshipping. It provides high-quality products with fast shipping from the US and Europe, making it easy to enhance any online store. Integration with platforms like Shopify is seamless, and the automation features save valuable time. Premium features, such as branded invoicing, make the paid plans worth the investment. Highly recommended for those looking for professionalism and efficiency!

STUDIo Creative By ClickZest
United States
About 2 months using the app
December 5, 2024

Spocket is a solid choice for dropshippers who prioritize fast shipping and high-quality products from suppliers in the USA and EU. Its seamless integration with platforms like Shopify, automated order fulfillment, and the option for custom branding make it a user-friendly solution for creating a professional online store. However, the subscription fees and higher product costs compared to other regions might pose a challenge for businesses operating on tight margins. Additionally, while the product range is decent, it may not be as extensive as other platforms. Overall, Spocket deserves a 4 out of 5 for its reliability, ease of use, and premium features, though it's best suited for businesses willing to invest in higher-quality offerings.

THE GOATED STORE
South Africa
About 2 months using the app
Spocket replied December 9, 2024

Thank you for your thoughtful and detailed review! We're glad to hear that you find Spocket to be a solid choice for dropshipping with fast shipping and high-quality products. We appreciate your feedback on the subscription fees and product costs as well—it’s valuable for us to know what can be improved. We're continuously working to enhance our platform and product selection, and we’re happy to hear that our seamless integration and premium features have made a positive impact. Thanks again for your support, and we look forward to continuing to help grow your business!Happy dropshipping!- Eleanor 😊

December 25, 2024

I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.

Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.

While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.

When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.

The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.

During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.

To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.

In light of this negative experience, I cannot recommend Spocket at all.

verysuperb
Germany
About 2 years using the app
Spocket replied December 26, 2024

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.

We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.

In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.

We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.

We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.

Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.

Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor

October 30, 2024

I love the amount of products available in USA! Makes loading new products to your store super easy. There are many great photos and descriptions of the products as well.

KAIT TYLER
United States
About 5 years using the app
Spocket replied October 31, 2024

We’re so glad to hear you’re enjoying the variety of products available! It’s great to know that the photos and descriptions are making it easier for you to load new items to your store. Your feedback is much appreciated, and we’re here to support you with anything else you need! - Eleanor

January 1, 2025

So easy to use I love it it didn't take long at all to set up and they helped me if I needed it

Sommer Savvy Styles
United States
12 months using the app
Spocket replied January 3, 2025

Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor