Reviews (530)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its quick shipping times within the US and EU, typically 3-7 days, and its selection of high-quality, vetted suppliers. The intuitive interface and seamless Shopify integration, including one-click import and automatic fulfillment, simplify operations. Features like inventory sync and branded invoicing enhance professionalism and efficiency. Customer support is noted for its responsiveness, and the pricing structure supports profitable markups.
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Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide, and we recognize the serious impact order cancellations, delays, and communication gaps can have on your business.
Supplier-side cancellations and fulfillment delays are issues we actively work to minimize, and we acknowledge that in your case the resolution process took far longer than acceptable. We also take shipping errors and unanswered complaints very seriously, as these do not reflect our standards.
Your feedback has been escalated internally for further review, and we would like the opportunity to properly investigate what went wrong and determine whether a resolution is still possible. Please contact us directly at support@spocket.co with your account details and reference this review so our senior support team can follow up accordingly.
We appreciate you bringing these concerns to our attention, as feedback like this helps us identify gaps and improve our platform.
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention.
We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded.
Please reach out to us directly at support@spocket.co with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right.
Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses
I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners.
I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks.
During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable.
When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially.
What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount.
While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly.
I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review.
For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground.
The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline.
Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right.
Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again.
Please feel free to reach out to us directly at support@spocket.co with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve.
Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay
Hi there, and thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced and that our support didn’t meet your expectations. This is not the experience we want for any of our customers.
Our team has been actively improving stability and performance, and we understand how frustrating repeated troubleshooting steps—like reinstalling—can be. We’d really like the chance to take a closer, more personalized look at what happened in your case and make things right.
If you’re open to it, please reach out to us directly with your store details so we can review your past tickets, address any unresolved issues, and see what we can do to regain your trust. Your time and investment matter to us, and we appreciate the opportunity to improve. - Eleanor
Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.”
Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time.
If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience.
While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible.
Please reach out to us directly at support@spocket.co
with your account email and order details, and our team (including me personally if needed) will look into this immediately.
We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for!
A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day!
Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you.
We're here for you! Happy dropshipping!- Eleanor 😊
As a beginner in dropshipping, Spocket made everything so simple. The interface is clean, products are high quality, and I don’t have to worry about long shipping times. Integration with Shopify is seamless. This app gave me confidence to start my store the right way..
Thank you for sharing your experience! We’re so happy to hear that Spocket helped make your start in dropshipping simple and stress-free. It’s great to know the clean interface, high-quality products, faster shipping, and seamless Shopify integration gave you the confidence to launch your store the right way.
We’re excited to be part of your journey, and we’re always here to support you as your business grows. Wishing you continued success! 🚀 - Eleanor
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be.
We never intend to mislead our customers, and we take feedback like this very seriously.
Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error.
We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at support@spocket.co with your account details, and we’ll do our best to assist you and find a fair resolution.
Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her!
We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature.
We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊