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I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable.
The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem.
Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions.
Overall, this has been a very frustrating experience. One of the worst apps I have used.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have.
Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at support@spocket.co or share your store details with our support team so we can investigate and assist as quickly as possible.
Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided.
We truly appreciate the opportunity to make this right. - Eleanor
If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide, and we recognize the serious impact order cancellations, delays, and communication gaps can have on your business.
Supplier-side cancellations and fulfillment delays are issues we actively work to minimize, and we acknowledge that in your case the resolution process took far longer than acceptable. We also take shipping errors and unanswered complaints very seriously, as these do not reflect our standards.
Your feedback has been escalated internally for further review, and we would like the opportunity to properly investigate what went wrong and determine whether a resolution is still possible. Please contact us directly at support@spocket.co with your account details and reference this review so our senior support team can follow up accordingly.
We appreciate you bringing these concerns to our attention, as feedback like this helps us identify gaps and improve our platform.
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention.
We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded.
Please reach out to us directly at support@spocket.co with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right.
Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Spocket provides a seamless dropshipping experience with high-quality products and dependable suppliers. The platform is intuitive, order fulfillment is smooth, and shipping times are excellent. A great solution for scaling an online store.
Thank you for your feedback! We’re glad to hear you’re enjoying Spocket’s seamless dropshipping experience, reliable suppliers, and fast shipping. We appreciate your support and are excited to be part of your store’s growth. We're here for you! Happy dropshipping!- Eleanor 😊
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses
I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners.
I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks.
During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable.
When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially.
What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount.
While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly.
I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review.
For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground.
The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline.
Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right.
Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again.
Please feel free to reach out to us directly at support@spocket.co with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve.
Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay
Hi there, and thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced and that our support didn’t meet your expectations. This is not the experience we want for any of our customers.
Our team has been actively improving stability and performance, and we understand how frustrating repeated troubleshooting steps—like reinstalling—can be. We’d really like the chance to take a closer, more personalized look at what happened in your case and make things right.
If you’re open to it, please reach out to us directly with your store details so we can review your past tickets, address any unresolved issues, and see what we can do to regain your trust. Your time and investment matter to us, and we appreciate the opportunity to improve. - Eleanor
As a beginner in dropshipping, Spocket made everything so simple. The interface is clean, products are high quality, and I don’t have to worry about long shipping times. Integration with Shopify is seamless. This app gave me confidence to start my store the right way..
Thank you for sharing your experience! We’re so happy to hear that Spocket helped make your start in dropshipping simple and stress-free. It’s great to know the clean interface, high-quality products, faster shipping, and seamless Shopify integration gave you the confidence to launch your store the right way.
We’re excited to be part of your journey, and we’re always here to support you as your business grows. Wishing you continued success! 🚀 - Eleanor
