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I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you.
Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us.
Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you.
We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
Customer service gets a full 100 stars from us. We ran into some tricky issues that Shopify wouldn’t even touch, but the Spocket team explained everything clearly in plain English and helped fix them incredibly fast.
We also absolutely love their product selection — it’s a huge step up from AliExpress and perfect for our store.
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to explain things clearly and help resolve those tricky issues quickly. We know how challenging technical issues can be, so it means a lot to know that our support made a difference in your experience.
We’re also happy to hear that you’re loving our product selection and finding great options for your store! Your kind words mean a lot to our entire team and motivate us to keep providing the best possible support.
Thank you for choosing Spocket and for being part of our community. We wish you continued success with your store! 💙
I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be.
We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue.
We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I HAVE BEEN CHARGED $58 AND MY PLAN IS THE $39.99 AND THE WEBSITE IS USELESS
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to encounter an unexpected subscription charge, especially when you haven’t actively used the platform.
We also apologize for the delay in communication and for any frustration this may have caused. We understand your concerns regarding the renewal process and your refund request, and we take this feedback seriously.
We’d appreciate the opportunity to review your case further and ensure your concerns are properly addressed. Please reach out to our support team with your account details so we can follow up on your experience.
Thank you for bringing this to our attention. We value your feedback and are committed to providing a better customer experience.
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users.
To clarify a few points:
Supplier communication is routed through support to maintain
accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times.
Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency.
Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong.
We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at support@spocket.co with your account details, and we’ll prioritize your case.
Your feedback helps us improve, and we take it seriously.
Don't do it. Way overpriced and you cant do anything without subscribing, and I was overcharged. Shopify also tells you that if you uninstall an app you will stop being charged for it, but I've now been charged over $250 for apps I didn't even use and uninstalled, and im not happy about it. I think im done using apps for good because they seem to be predatory
Hi, we’re really sorry to hear about your experience. We completely understand why unexpected charges—especially for apps you believed you had already uninstalled—would be frustrating.
We’d like to look into what happened with the charges and see if we can help resolve this for you. Please reach out to our support team with your store details so we can review your billing history, subscription status, and the charges in question.
We also appreciate your feedback about pricing and subscriptions. We never want our customers to feel that our app or billing practices are unclear or predatory, and we’ll take your feedback seriously as we continue improving the experience.
We hope you’ll give us the opportunity to investigate this and make things right.
I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable.
The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem.
Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions.
Overall, this has been a very frustrating experience. One of the worst apps I have used.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have.
Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at support@spocket.co or share your store details with our support team so we can investigate and assist as quickly as possible.
Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided.
We truly appreciate the opportunity to make this right. - Eleanor
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
