Reviews (6,811)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also valued for optimizing dropshipping operations.
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I love using Spocket. They have made adding products to my shop a stress free process. I especially love Eleanor from customer service. She was such a delight. She not only helped me revolve an issue I was having but also offered valuable information and advice to help my business succeed.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has made adding products to your shop a stress-free experience. It’s great to know that Eleanor was able to assist you and provide valuable advice to help your business succeed. We’ll be sure to pass along your feedback to her! Wishing you continued success. We're here for you! Happy dropshipping!😊
quality and pricing of product selection
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality and pricing of our product selection. We always strive to offer the best value and ensure our products meet high standards. Your feedback means a lot to us. Happy dropshipping!- Eleanor 😊
Love it
Thank you so much for your kind words! We're thrilled to hear that you love it! Your support means a lot to us, and we can't wait to continue serving you.Happy dropshipping!- Eleanor 😊
Quality Dropshipping products
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our dropshipping products. We strive to provide the best for our customers, and your feedback means a lot to us. If you need anything else, don't hesitate to reach out. Looking forward to serving you again! Happy dropshipping!- Eleanor 😊
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Always great products, great experience using spocket
Thank you for your awesome feedback! We're so glad to hear that you consistently have a great experience with Spocket and enjoy our products. Your satisfaction is our top priority, and we look forward to continuing to serve you! Happy dropshipping!- Eleanor 😊
So easy to use I love it it didn't take long at all to set up and they helped me if I needed it
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Meus clientes vão adorar receber os pedidos em curto prazo. Isso ajuda muito nas vendas.
Muito obrigado pela sua avaliação! Fico feliz em saber que os prazos de entrega curtos vão ajudar nas suas vendas e que seus clientes ficarão satisfeitos. Estamos aqui para apoiar o seu sucesso! Se precisar de qualquer ajuda ou tiver sugestões, não hesite em nos contatar. Sucesso nas vendas!- Eleanor 😊
I love the amount of products available in USA
Thank you for your feedback! We're so glad to hear that you're enjoying the wide range of products available in the USA. If you need any assistance or have any questions, feel free to reach out. We’re here to help!Happy dropshipping!- Eleanor 😊
Amazing app
Thank you! We're so glad you think so. We’re constantly working to make it even better for you! Happy dropshipping!- Eleanor 😊