Reviews (627)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate the app for its quick and reliable shipping across the US and EU, typically within 3-7 days, enhancing customer satisfaction. They praise its high-quality products, easy Shopify integration, and responsive customer support. Features like one-click import, auto-fulfillment, and automated inventory management simplify operations, while branded invoicing boosts brand recognition. The app is favored for its profitable pricing and quality supplier network.
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Steer Clear – This App is a Total Scam
This app is nothing but a money trap. First, the membership system is deliberately confusing and nearly impossible to cancel. Even after uninstalling, you’ll keep getting charged—so don’t expect an easy way out once they have your payment info.
Second, the suppliers are terrible. Prices are outrageously inflated, and many products falsely claim to ship from the U.S. when in reality they’re shipped from China. Some suppliers take up to 8 days just to process orders before even shipping them—completely unacceptable for a dropshipping business where speed is everything.
On top of that, the customer support is abysmal—slow to respond, unhelpful, and incapable of resolving problems. When you’re running a business, you can’t afford this kind of incompetence.
If you value your time, money, and sanity, do NOT use this app for your dropshipping business. Don’t make the same mistake I did.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have.
Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected.
As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business.
We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution.
We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at support@spocket.co
with your account email, and our team will assist you as quickly as possible. - Eleanor
Spocket provides a professional, well-designed solution for dropshipping businesses. The platform saves time through automation, offers competitive pricing, and ensures faster shipping compared to many alternatives. The dashboard is intuitive, and the overall experience is smooth from product sourcing to order fulfillment. Spocket has helped improve efficiency and scalability, making it an excellent investment for long-term growth.
Thank you so much for your kind words and thoughtful feedback! We’re glad to hear that Spocket has helped streamline your dropshipping workflow and support your business growth. It’s great to know that the automation features, competitive pricing, faster shipping, and intuitive dashboard are making a positive impact on your efficiency and scalability.
We truly appreciate your support and trust in Spocket, and we’re excited to continue supporting your long-term success. If there’s ever anything we can do to enhance your experience further, our team is always here to help. 🚀 - Eleanor
Amazing platform! Spocket makes finding high-quality products so simple, especially with US and EU suppliers. The dashboard is user-friendly, and order fulfillment is smooth. It has helped me improve customer satisfaction and scale my store faster. Totally worth it!
Thank you so much for the amazing feedback! 🙌 We’re thrilled to hear that Spocket has helped you find high-quality US and EU suppliers and scale your store faster. Improving customer satisfaction is exactly what we aim for, and it’s great to know we’re supporting your growth. Wishing you continued success!We're here for you! Happy dropshipping!- Eleanor 😊
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users.
To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation.
Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel.
Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at support@spocket.co and we’ll be happy to assist you personally.
Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
Spocket has been a game changer for my Shopify store. The product quality is excellent, shipping is fast, and the suppliers are reliable. I love how easy it is to import products and manage orders directly from Shopify. Their customer support is also very responsive and helpful. Highly recommended for anyone serious about dropshipping.
Thank you for your kind words! We’re thrilled to hear that Spocket has been a game changer for your Shopify store and that you’re enjoying the product quality, fast shipping, and reliable suppliers. It’s great to know that importing products and managing orders is easy for you, and that our support team has been helpful. We truly appreciate your recommendation and are happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Spocket stands out as a premium dropshipping platform with reliable suppliers and quality products. The dashboard is intuitive, product imports are smooth, and the automation features save a lot of time. Fast shipping options and transparent pricing make it easier to build trust with customers. Customer support is responsive and helpful. Highly recommended for both beginners and experienced store owners.
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying Spocket’s intuitive dashboard, smooth product imports, and time-saving automation features. It’s especially great to know that our reliable suppliers, fast shipping options, and transparent pricing are helping you build trust with your customers.
We’re also glad our support team has been helpful along the way. Your recommendation means a lot to us, and we’re proud to support both new and experienced store owners on their journey. Wishing you continued success, and we’re always here if you need anything! 🚀 - Eleanor
不要测试，不要测试，他会不断的扣你的款，页面显示试用1周是$1 ，但是实际扣款是$1.99 ，他在同周期内不停的扣你的款。并且也删除不了你的信用卡信息。
對於造成的不便，我們深表歉意，並感謝您向我們反映此問題。關於試用費用與帳單差異，我們不希望出現頁面顯示金額與實際扣款不符的情況。此類差異通常與您選擇的方案、適用稅金或訂閱週期有關，但我們理解這可能造成混淆。
在正常情況下，取消訂閱後收費應即停止，且信用卡資訊管理權應始終由您掌控。為加速帳戶核驗並解決帳單問題，請透過 support@spocket.co 聯繫客服團隊，並提供您的註冊電子郵件地址。我們將立即調查並處理此事。 - Eleanor
Spocket is an excellent dropshipping platform that delivers both reliability and professionalism. Its curated network of high-quality suppliers particularly from the US and EU sets it apart by offering faster shipping times and better product standards, which greatly enhances customer satisfaction.
Thank you so much for your positive feedback! We’re delighted to hear that you value Spocket’s reliability and professionalism. Our curated network of high-quality suppliers—especially from the US and EU—is designed to help merchants offer faster shipping and better product standards, so it’s great to know this has had a positive impact on your customer satisfaction.
We truly appreciate your support and look forward to continuing to help your business grow. If you ever need assistance or have suggestions, our team is always here to help! 🚀 - Eleanor
Spocket is perfect for sellers who care about quality and customer experience. The supplier network is strong, the app performance is smooth, and everything integrates perfectly with Shopify. It helps reduce common dropshipping issues like long shipping times and low-quality products. Definitely worth using.
Thank you so much for the kind words! We’re really glad to hear that Spocket is helping you deliver quality products and a great customer experience. Building a strong supplier network, smooth app performance, and seamless Shopify integration are top priorities for us, so it means a lot to know they’re making a difference for your business.
We appreciate you taking the time to share your experience and wish you continued success with your store! - Eleanor
I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked.
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊