Spocket: US & EU Dropshipping

Eleanor helped me with getting all my products shipped and paid for as well as showing me how to find the original vendor of my supplies by going to your "Live Products" list on Spocket and clicking on "View Product" it allows us to see the original vendor. I feel great after they help me fix my issues.

There are other options for dropshipping, but Spocket has engaging inventory and reliable suppliers. It has been a pleasure to this point and I don't see why it should change anytime soon.

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

I absolutely love Spocket! The integration process is smooth, and the interface is exceptionally clean and user-friendly. The notifications about products going out of stock are incredibly helpful.
edit: I want to add that today I needed to use customer support for the first time, and I had an amazing experience with John.

**Rating: (5/5)**

**Review:**
Spocket is a fantastic app for anyone looking to **dropship high-quality products from US & EU suppliers**. The interface is user-friendly, and the **fast shipping times** make it a great alternative to AliExpress. I love how easy it is to **import products** directly to my Shopify store with just a few clicks.

The **product quality is excellent**, and the ability to order sample products before selling is a big plus. Customer support is also **responsive and helpful**. Highly recommend for anyone serious about **dropshipping premium products with faster delivery!**

Spocket is a good application that significantly simplifies the process of adding products to a store. While there are some minor issues, particularly concerning the integration with products from AliExpress, these are primarily due to the Aliscraper app, not Spocket itself. Any questions or problems I've had were always resolved within a few days by Spocket's supportive and responsive team. Their customer service is commendable and greatly enhances the overall user experience.

Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!

Spocket is a solid dropshipping platform, especially for sourcing from US and European suppliers. Its clean interface and seamless Shopify integration make importing products easy. Fast shipping is a major advantage over platforms sourcing from China. I had an excellent experience with Eleonor from tech support—proactive, knowledgeable, and always helpful. Highly recommend!

Spocket has been an excellent platform, offering easy access to high-quality products from US and EU suppliers. The fast shipping times have been a game-changer for delivering a reliable customer experience. Its user-friendly interface and seamless integration with Shopify make managing my store simple and efficient. Thanks to Spocket, I can offer unique and premium products to my customers.

I have deleted my original review as I was experiencing several issues.

Spocket leadership became aware of my concerns and arranged a zoom call which included two of their leadership members.

They were understanding and pledged to fix the issues I brought up. Like all companies they want their customers to be happy so I appreciated the time they gave me today. It was a positive dialog and they were open to my suggestions to help Spocket rate very high with all of us who use their platform to drop-ship products.

Some of the negative comments drop-ship platforms receive are really the fault of the suppliers who sell their products through these platforms. I sincerely believe Spocket's supplier team will continually work on weeding out the suppliers who are slow to ship or do not ship at all.

Best suggestion I can give, if you use Spocket, let the customer service person know, through their chat, which suppliers are poor to work with. More than anyone, Spocket wants all of the suppliers to keep those who use their platform to be treated professionally so our store reputations can remain strong.