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This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Its a great app and makes the process of adding products to your page very seamlessly. With just a couple of click your store will be ready for sales. Browsing for products is easy as well with a broad amount of products to choose from. You can even use the filter buttons to include or exclude filters and get the precise products you want. Very happy with this app. Would recommend!
Thank you for your detailed and positive feedback! We’re delighted to hear that you find the app seamless for adding products and that our filtering options help you find exactly what you need. Your recommendation means a lot to us, and we’re here to support you every step of the way. Happy Dropshipping! - Eleanor
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.
Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.
Thank you for sharing your thoughts. - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide.
We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short.
We would like to make this right. Please reach out to us directly at support@spocket.co with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with.
We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
I absolutely love Spocket! The integration process is smooth, and the interface is exceptionally clean and user-friendly. The notifications about products going out of stock are incredibly helpful.
edit: I want to add that today I needed to use customer support for the first time, and I had an amazing experience with John.
Hi there!
We're delighted to hear that you're enjoying the product selection and finding the website easy to use! We strive to maintain high standards for shipping and product quality, and we're confident you'll be satisfied with both.
If you have any questions or need assistance in the future, please don't hesitate to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co We're here to help ensure your experience with Spocket exceeds your expectations. - Abby
Spocket is a good application that significantly simplifies the process of adding products to a store. While there are some minor issues, particularly concerning the integration with products from AliExpress, these are primarily due to the Aliscraper app, not Spocket itself. Any questions or problems I've had were always resolved within a few days by Spocket's supportive and responsive team. Their customer service is commendable and greatly enhances the overall user experience.
Your kind words mean a lot to us! We're committed to providing the best possible service and support to our users, and it's great to know that we're meeting that commitment. - Erwin
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for!
A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day!
Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you.
We're here for you! Happy dropshipping!- Eleanor 😊
Spocket is a solid dropshipping platform, especially for sourcing from US and European suppliers. Its clean interface and seamless Shopify integration make importing products easy. Fast shipping is a major advantage over platforms sourcing from China. I had an excellent experience with Eleonor from tech support—proactive, knowledgeable, and always helpful. Highly recommend!
Thank you for your thoughtful review! We're thrilled to hear that you find Spocket to be a solid platform, especially with its fast shipping times and seamless Shopify integration. We’re glad you appreciate the clean and intuitive interface too. If you ever need any assistance or have further suggestions, feel free to reach out—we're here to support you!Happy dropshipping!- Eleanor 😊
I am cancelling this acct, within my trial period. Thought I was going to love this app but not so much. 1) there are no reviews of the products so that I can see what other store owners feel about the products 2) which also means that there are no product reviews for my customers to look at, which means it will be hard to make sales. 3)was suppose to have a zoom meeting with someone named Mark. He never signed into zoom meeting. Doesn't look good for ongoing support.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Spocket has been an excellent platform, offering easy access to high-quality products from US and EU suppliers. The fast shipping times have been a game-changer for delivering a reliable customer experience. Its user-friendly interface and seamless integration with Shopify make managing my store simple and efficient. Thanks to Spocket, I can offer unique and premium products to my customers.
Thank you for your fantastic review! We’re thrilled to hear that Spocket is making such a positive impact on your business. It’s great to know that our platform’s focus on quality products and fast shipping is enhancing your customer experience. We’re also glad you find the integration with Shopify seamless! If you have any questions or need assistance, don’t hesitate to reach out. Happy selling! 🌟 - Eleanor