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I have deleted my original review as I was experiencing several issues.
Spocket leadership became aware of my concerns and arranged a zoom call which included two of their leadership members.
They were understanding and pledged to fix the issues I brought up. Like all companies they want their customers to be happy so I appreciated the time they gave me today. It was a positive dialog and they were open to my suggestions to help Spocket rate very high with all of us who use their platform to drop-ship products.
Some of the negative comments drop-ship platforms receive are really the fault of the suppliers who sell their products through these platforms. I sincerely believe Spocket's supplier team will continually work on weeding out the suppliers who are slow to ship or do not ship at all.
Best suggestion I can give, if you use Spocket, let the customer service person know, through their chat, which suppliers are poor to work with. More than anyone, Spocket wants all of the suppliers to keep those who use their platform to be treated professionally so our store reputations can remain strong.
Thank you for sharing your feedback. We're really sorry to hear about the challenges you've faced with shipping times and tech issues. We understand how important it is to work with reliable suppliers, especially when it comes to maintaining your reputation on platforms like eBay. Rest assured, we take your concerns seriously and are constantly working to improve the supplier network and address any technical issues. We appreciate your patience and honesty, and we’ll continue to strive for better service. If you have any specific issues you’d like us to address, please feel free to reach out directly. Happy dropshipping!- Eleanor 😊
The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!
Thank you so much for your thoughtful review! 🌟
We really appreciate your feedback about the product import limit, too. We understand how that could be frustrating when you’re just getting started, and we’re always looking for ways to make the experience clearer and smoother for our users. It’s great to hear that things are improving for you — we’re excited to see your continued success! 💛
Happy dropshipping!- Eleanor 😊
Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.
Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊
I tried spocket in the past but when I closed my store I deactivated. I have a new store and use other drop shipping company, and they didn't do a good job with shopping .I trust spocket that my customers will get their packages .Plus they have good quality of clothes on like other drop shippers.
Thank you for taking the time to share your experience! We’re delighted to hear that you’ve chosen Spocket once again for your new store. It’s fantastic to know that our commitment to quality and reliable shipping has earned your trust. We’re dedicated to providing a great experience and top-notch products, and we’re excited to support your business. If you need any assistance or have any questions, feel free to reach out. We look forward to helping your store succeed! - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription.
I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible.
Please reach out to us directly at support@spocket.co
(or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away.
We appreciate your patience and the opportunity to resolve this matter properly.
I'd recommend spocket because it's a great way to research products for your store, provides feedback on each product. It also provides a way to order samples and of each product so you are able to try them before selling them.
Thank you for the wonderful recommendation! We’re glad to hear that Spocket is helping you research products, get useful feedback, and try samples before selling. Helping merchants feel confident about their product choices is exactly what we aim for, and we’re happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Spocket has been a game changer for me personally. It has created an ease of identifying and adding products to my Shopify store. As a beginner, Spocket is a must!
Thank you so much for your kind words! We're thrilled to hear that Spocket has made your experience with your Shopify store easier and more enjoyable. It’s great to know that our platform is helping beginners like you find success. If you ever have any questions or need assistance, feel free to reach out. Happy DropShipping! - Eleanor
After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint.
She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem.
I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward.
Thank you!
Thank you for giving us the opportunity to make things right.
We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly.
Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward.
We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
Spocket is an excellent dropshipping platform, providing access to a wide range of high-quality suppliers. The products are consistently of the highest standard, and shipping is always reliable.
The platform’s intelligent workflow integrates seamlessly with my eShop, making the entire process efficient and straightforward. Spocket’s customer support is exceptional—quick, responsive, and always helpful, ensuring any issues are resolved promptly.
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our platform. It’s fantastic to know that our wide range of high-quality suppliers, reliable shipping, and seamless integration with your eShop have contributed to your satisfaction.
We’re also delighted to hear that you find our customer support to be exceptional. Providing quick, responsive, and helpful service is a priority for us, and your feedback reassures us that we’re on the right track.
Thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. - Eleanor
I really appreciate being able to add Cryptocurrency products to my Shopify.com store.
I have used other Drop shipping Apps that Shopify.com suggest including Aliexpress, none of the other Apps come close in terms of professionalism and Spocket.com has obviously conducted Quantitative and Qualitative market research for Australian Shopify.com store operators because how else will they know the products I'd appreciate importing to my store, Cryptoboudoir.com.
Spocket.com has it all Ladies and Gentleman.
Thankyou,
Rick Chipisuboff
