Reviews (627)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate the app for its quick and reliable shipping across the US and EU, typically within 3-7 days, enhancing customer satisfaction. They praise its high-quality products, easy Shopify integration, and responsive customer support. Features like one-click import, auto-fulfillment, and automated inventory management simplify operations, while branded invoicing boosts brand recognition. The app is favored for its profitable pricing and quality supplier network.
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FARE REVIEW of SPOCKET
Things i love about Spocket is that they know the Audience they can focus on:
- US & EU, Winning Products, Temu & Alibaba, Private Label
- they have a good Service. Which hear and solve your issue ASAP.
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But.....
what i don't like about Spocket:
- they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it.
- They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission.
- Winning products are very expensive and are very less products available in EU (Germany)
- Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all.
- If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress.
- In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier.
- US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP.
- Private Label consists only Cosmetic Products but it needs other product categories too.
- "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all.
- AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE !
- They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products.
SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.
Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support.
We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving.
Regarding specific points:
Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market.
Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive.
AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription.
Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates.
We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at support@spocket.co
Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor
I can't delete my subscription, customer support is unresponsive and their instructions don't work, this site is a scam, I can't downgrade my plan, I can't do anything
We’re really sorry to hear about your experience — that’s absolutely not what we want for any customer. We understand how frustrating it feels when you’re trying to manage your subscription and things don’t work as expected.
We want to help resolve this as quickly as possible. Please reach out to us directly at support@spocket.co with the email associated with your account, and we’ll personally assist you with downgrading or cancelling your plan.
We take feedback like this seriously and are actively reviewing our instructions and support response times so this doesn’t happen again. Thank you for bringing this to our attention. - Eleanor
"Spocket is an amazing platform! It has completely streamlined my dropshipping business. The quality of products is excellent, and the suppliers are reliable. The app is incredibly easy to use, and I love the wide variety of products available. Highly recommend!"
Thank you so much for your kind words! We’re thrilled to hear that Spocket has helped streamline your dropshipping business and that you’re enjoying the quality of our products, reliable suppliers, and easy-to-use app. We truly appreciate your recommendation and are happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day!
We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin!
Nadine
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone!
We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉
If you ever need support along the way, we’re here for you. - Eleanor
We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure!
The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps.
In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues.
Five stars for service, professionalism, and commitment to getting it right.
Thank you so much for your kind words and thoughtful feedback!
We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was.
At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us.
Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team.
We're here for you! Happy dropshipping!- Eleanor 😊
I'm just in the process of launching my store, and so far, Spocket has been a great experience. The platform is easy to navigate, and I’ve found a good selection of products to start with. Most importantly, the customer support has been incredibly helpful—any time I had questions or ran into an issue, the support team was quick to respond and provided clear solutions. Their assistance has made the setup process much smoother. Looking forward to continuing with Spocket as I grow my store!
Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience with Spocket has been positive so far and that you’re finding the platform easy to use with a great selection of products.
We’re especially glad to know our support team has been helpful and responsive—making your setup process smooth is always our goal.
We’re excited to be part of your journey and look forward to supporting you as you continue to grow your store. Wishing you great success! 🚀
We're here for you! Happy dropshipping!- Eleanor 😊
Fantastic Customer Service!!! Very dedicated team that goes above and beyond to assist new members.
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team. Supporting our members especially those just getting started is always our top priority, and it means a lot to know we’ve made a great impression.
We’re here whenever you need us! - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide.
We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short.
We would like to make this right. Please reach out to us directly at support@spocket.co with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with.
We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
I love using Spocket. They have made adding products to my shop a stress free process. I especially love Eleanor from customer service. She was such a delight. She not only helped me revolve an issue I was having but also offered valuable information and advice to help my business succeed.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has made adding products to your shop a stress-free experience. It’s great to know that Eleanor was able to assist you and provide valuable advice to help your business succeed. We’ll be sure to pass along your feedback to her! Wishing you continued success. We're here for you! Happy dropshipping!😊