Reviews (6,438)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.

August 29, 2024

There is absolutely nothing that isn’t to love about this app. They are awesome lots of products to chose from they are super quick on fulfilling and fast at shipping ..no other app will I ever use

A little of everything
United States
About 2 months using the app
Spocket replied August 30, 2024

Thank you so much for your fantastic review! We're thrilled to hear that you love everything about our app—from the variety of products to our speedy service. Your satisfaction is our top priority, and your kind words mean the world to us. If you ever need anything or have any suggestions, don't hesitate to reach out. We're here to keep delivering the best experience possible! - Eleanor

August 11, 2024

Spocket is an excellent platform for entrepreneurs looking to source high-quality products. It offers a wide range of unique and trending items from suppliers primarily based in the U.S. and Europe, ensuring faster shipping times and reliable delivery. The user-friendly interface and seamless integration with e-commerce platforms like Shopify make it easy to manage and scale your online store. Additionally, Spocket's curated selection helps in finding distinctive products that stand out in a crowded market, making it a valuable tool for those aiming to offer a distinctive shopping experience.

Peculiar Picks
Dominican Republic
About 1 month using the app
Spocket replied August 13, 2024

Thank you for your detailed and thoughtful review! We’re thrilled to hear that you find Spocket to be an excellent platform for sourcing high-quality products. It’s fantastic to know that you appreciate the variety of unique and trending items, as well as the benefits of our U.S. and European suppliers.

We’re also glad to hear that our user-friendly interface and seamless integration with e-commerce platforms like Shopify have made managing and scaling your online store easier. Our goal is to help entrepreneurs like you stand out in the market, and it’s rewarding to know that our curated selection is contributing to your success.

If you have any additional feedback or need further assistance, please feel free to reach out. We’re here to support you and ensure you continue to have a great experience with Spocket.

Thanks again for your support and kind words! - Eleanor

August 25, 2024

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.

Wild TS designs
United States
About 1 year using the app
Spocket replied August 26, 2024

I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.

To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.

Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor

September 10, 2024

Great service and easy to use tools. Theres loads of amazing products to choose from and adding them to your store is simple. There are even products from suppliers in Au and UK as well as US & EU. The ability to easily import products from aliexpress is a great addition too.

Sassy faes
United States
19 days using the app
Spocket replied September 11, 2024

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying our service and finding the tools easy to use. It’s great to know that the variety of products and the simplicity of adding them to your store are meeting your needs. We’re also glad you appreciate the option to import products from AliExpress and the availability of suppliers from AU, UK, US, and EU. Your feedback truly motivates us to keep improving. If you have any suggestions or need further assistance, feel free to reach out. Thanks again for your support! - Eleanor

August 16, 2024

Step by step tools to help you easily navigate the process of creating your own website.Very easy to use

Unique Trends
United States
3 months using the app
Spocket replied August 19, 2024

Thank you for your positive feedback! We’re delighted to hear that our step-by-step tools have made creating your own website easy and straightforward. If you need any further assistance or have any questions, don’t hesitate to reach out. We’re here to support you every step of the way! - Eleanor

August 8, 2024

Low Startup Costs:** One of the most attractive aspects of dropshipping is that you don't need to invest heavily in inventory. You only purchase products from suppliers after you’ve made a sale.

2. **Wide Product Selection:** The USA has access to a vast array of suppliers and products, enabling you to offer a diverse range of items in your online store without needing to stock them yourself.

3. **Flexible Location:** Since you’re not handling physical products, you can operate a dropshipping business from anywhere, as long as you have a good internet connection.

4. **Scalability:** The dropshipping model is highly scalable. As you grow your business, you can easily add more products and reach a larger audience without the complications of inventory management.

5. **E-commerce Support:** The USA has a robust e-commerce infrastructure, with platforms like Shopify, WooCommerce, and others providing comprehensive support for setting up and managing a dropshipping store.

My Store
South Africa
About 2 months using the app
Spocket replied August 10, 2024

Thank you for your detailed and insightful review! We’re delighted to hear that you recognize the many advantages of dropshipping, such as low startup costs, the wide product selection, and the flexibility it offers.

It’s great to know that our platform’s scalability and the strong e-commerce support available in the USA are resonating with you. We strive to make dropshipping as accessible and effective as possible, and your feedback reaffirms that we’re on the right track.

If you have any questions or need further assistance as you explore dropshipping, please don’t hesitate to reach out. We’re here to help and support your journey!

Thanks again for your thoughtful review! -Eleanor

October 30, 2024

I would recommend this app because it take the headache out of over thinking and run across small challenges that may or not hold you up like writing description and pictures for display.

Axiles LLC
United States
6 days using the app
Spocket replied October 31, 2024

Thank you for recommending our app! We're delighted to hear that it helps simplify the process and reduce overthinking. We designed it to tackle those little challenges so you can focus on what really matters. If you have any more feedback or suggestions, we’d love to hear them! Happy Dropshipping - Eleanor

September 4, 2024

Spocket is an excellent dropshipping platform, providing access to a wide range of high-quality suppliers. The products are consistently of the highest standard, and shipping is always reliable.

The platform’s intelligent workflow integrates seamlessly with my eShop, making the entire process efficient and straightforward. Spocket’s customer support is exceptional—quick, responsive, and always helpful, ensuring any issues are resolved promptly.

Geeeky! by ticktime.io
Hong Kong SAR
About 2 months using the app
Spocket replied September 5, 2024

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our platform. It’s fantastic to know that our wide range of high-quality suppliers, reliable shipping, and seamless integration with your eShop have contributed to your satisfaction.

We’re also delighted to hear that you find our customer support to be exceptional. Providing quick, responsive, and helpful service is a priority for us, and your feedback reassures us that we’re on the right track.

Thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. - Eleanor

August 30, 2024

I like this easy to understand user interface of spocket. I hope this will help me a lot in future as well.

EUROTREND XPRESS
Ireland
3 months using the app
Spocket replied September 2, 2024

Thanks a million for the 5-star review! We’re delighted to hear that you had a fast shipping experience and that your order arrived in perfect condition. We work hard to ensure timely delivery and quality, so your feedback is very rewarding. We look forward to serving you again - Eleanor

October 17, 2024

The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.

KRE Prime
United States
Over 1 year using the app
Spocket replied October 18, 2024

Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.

Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor