Reviews (6,557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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great amazing products for dropshipping ! Very organized and the products look well put together as well as good details .
Thank you so much for the fantastic review! We’re thrilled to hear that you find our products well-organized and detailed, and that they meet your dropshipping needs. We take great pride in ensuring our offerings are top-notch, so your feedback means a lot to us. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your support and for choosing our products! - Eleanor
There is absolutely nothing that isn’t to love about this app. They are awesome lots of products to chose from they are super quick on fulfilling and fast at shipping ..no other app will I ever use
Thank you so much for your fantastic review! We're thrilled to hear that you love everything about our app—from the variety of products to our speedy service. Your satisfaction is our top priority, and your kind words mean the world to us. If you ever need anything or have any suggestions, don't hesitate to reach out. We're here to keep delivering the best experience possible! - Eleanor
I am over the moon about Sprocket and the easy integration and amazing selection of high quality products for all tastes and stores. The whole system is brilliant and so easily navigated plus you can easily find more information about the suppliers and shipping options etc. An Excellent A++++++ app!
Thank you for such an enthusiastic review! We’re thrilled to hear that you’re loving Spocket and finding the integration and product selection to be top-notch. It’s great to know you appreciate the ease of navigation and access to supplier information. Your A++++++ rating means the world to us, and we’re excited to continue supporting your business! - Eleanor
I have tried other dropshipping Platform, but I just kept coming back to Spocket. It's made my life easier!
Wow, thank you so much for the kind words! 😊 We’re honored that you’ve chosen Spocket after trying other platforms. It’s amazing to hear that we’ve made your life easier—that’s exactly what we aim for! If you ever need anything or have questions, we’re here to help every step of the way. Thanks for being a part of the Spocket family! - Eleanor
Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.
To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.
Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
Overall this app is really easy to use. I love that there are a lot of products from the US, which cuts down on long shipping time. Lot of great products to choose from!
But it does tend to freeze up a lot. Once I connect my sprocket to my shopify store, it sent me to another page, instead of letting me import the items I'd already selected. I had to start all over
Thank you for your feedback! 😊 We’re so glad to hear that you love the selection of US-based products and how that helps cut down on shipping times! It’s definitely a big plus for dropshippers looking to improve delivery speeds.
We’re sorry to hear about the freezing issues and the trouble with reconnecting your Spocket account. That definitely sounds frustrating, especially after selecting your items. If you haven’t already, I’d recommend reaching out to the support team—they can help troubleshoot the issue and assist with any syncing problems between Spocket and Shopify.
In the meantime, if you're running into freezes often, you might want to try clearing your browser cache or switching to another browser to see if that helps. Sometimes, this can improve the performance of the app.
Thank you again for sharing your experience. We hope this gets resolved quickly so you can get back to adding those great products to your store! 🚀 Feel free to reach out if you need any more help! - Eleanor
Just started and loving the look of the site already.
Look forward to working alongside.
Thank you for your kind words! We’re thrilled to hear you’re enjoying the look of the site. We’re excited to have you on board and look forward to supporting you as you start this journey. If you have any questions or need help, feel free to reach out! - Eleanor
The products on this app are fabulous. There are various suppliers, making it easier to gain access to a variety. The customer service of Sprocket is also great and they answer questions promptly. The app is user friendly and easy to navigate. This app is a game-changer for my business.
Thank you for your amazing review! We're thrilled to hear that you love the variety of products and the support from our customer service team. It’s great to know that you find the app user-friendly and a game-changer for your business. We’re here to help you every step of the way, so if you have any questions or need assistance, don’t hesitate to reach out. Happy Dropshipping! 🌟
Very easy to setup and use. Setup in just a couple of minutes and lots of products to choose from
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the setup easy and quick, and that you’re enjoying our selection of products. Our team works hard to make the process as smooth as possible, so it’s fantastic to know we hit the mark. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again soon! - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
UPDATE: NOVEMBER 17, 2024.
Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor