Reviews (6,475)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.
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The products on this app are fabulous. There are various suppliers, making it easier to gain access to a variety. The customer service of Sprocket is also great and they answer questions promptly. The app is user friendly and easy to navigate. This app is a game-changer for my business.
Thank you for your amazing review! We're thrilled to hear that you love the variety of products and the support from our customer service team. It’s great to know that you find the app user-friendly and a game-changer for your business. We’re here to help you every step of the way, so if you have any questions or need assistance, don’t hesitate to reach out. Happy Dropshipping! 🌟
I have tried other dropshipping Platform, but I just kept coming back to Spocket. It's made my life easier!
Wow, thank you so much for the kind words! 😊 We’re honored that you’ve chosen Spocket after trying other platforms. It’s amazing to hear that we’ve made your life easier—that’s exactly what we aim for! If you ever need anything or have questions, we’re here to help every step of the way. Thanks for being a part of the Spocket family! - Eleanor
Overall this app is really easy to use. I love that there are a lot of products from the US, which cuts down on long shipping time. Lot of great products to choose from!
But it does tend to freeze up a lot. Once I connect my sprocket to my shopify store, it sent me to another page, instead of letting me import the items I'd already selected. I had to start all over
Thank you for your feedback! 😊 We’re so glad to hear that you love the selection of US-based products and how that helps cut down on shipping times! It’s definitely a big plus for dropshippers looking to improve delivery speeds.
We’re sorry to hear about the freezing issues and the trouble with reconnecting your Spocket account. That definitely sounds frustrating, especially after selecting your items. If you haven’t already, I’d recommend reaching out to the support team—they can help troubleshoot the issue and assist with any syncing problems between Spocket and Shopify.
In the meantime, if you're running into freezes often, you might want to try clearing your browser cache or switching to another browser to see if that helps. Sometimes, this can improve the performance of the app.
Thank you again for sharing your experience. We hope this gets resolved quickly so you can get back to adding those great products to your store! 🚀 Feel free to reach out if you need any more help! - Eleanor
Ease of access, love the empire package. everything was easy to find, easy to change pricing for each variant in each store. highly recommend!
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying the Empire package and finding it easy to access and use. It’s great to know that managing pricing and navigating the platform has been straightforward for you. Your recommendation means a lot to us! If you have any questions or need further support, don’t hesitate to reach out. We’re here to help! - Eleanor
Easy to install and integrate with Shopify. Number of variety products available at store and available for dropshipping. It's surely amazing.
Thank you so much for your positive feedback! We’re thrilled to hear that you found our product easy to install and integrate with Shopify. We take pride in offering a diverse range of products and seamless dropshipping options, so it’s fantastic to know you’re enjoying them. If you have any questions or need further assistance, feel free to reach out. Thanks again for your support and for being a valued customer! - Eleanor
Great product! Still learning the process. More great reviews to come!
Thank you for the positive feedback! We’re glad you’re enjoying the product, and it's great to hear you're in the learning process. If you have any questions or need assistance as you continue, don’t hesitate to reach out. We look forward to seeing more of your great reviews! Happy learning!- Eleanor
We love the amount of items Spocket has to offer! Great prices and a lot of items have free shipping! So much selection, so little time! Let's go!
Thank you for the enthusiastic feedback! We're so glad to hear that you love the variety of items and great prices on Spocket. Free shipping is definitely a bonus! If you need any assistance or have questions while exploring, feel free to reach out. Happy Dropshipping! Let’s go! 🌟✨ - Eleanor
The ability to get the job done and fore it's a great start as a beginner e-commerce store owner!!!!
Thank you for your feedback. Congratulations on taking the first step as a beginner e-commerce store owner! Your ability to get the job done is a fantastic start. As you continue to grow and learn, keep focusing on refining your skills and strategies. Best of luck on your e-commerce journey! - Eleanor
I love the variety of products, options to have USA made/shipped, and that I don't have to keep my own inventory! It has made launching my online store much lower cost, and simple to do!
Thank you so much for your kind words! We're thrilled to hear that our variety of products and the option for USA-made/shipped items have made your experience smooth and cost-effective. It's fantastic to know that our service has helped simplify your store launch. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out! - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor