Overall rating Based on 1587 reviews
Great app ,amazing customer service, real people with informed answers to your every question. Super products just a win win all around. I highly recommend using this app, I typically do not write reviews,however I am so pleased I wanted to share my experience with those who were not sure if they should use this service.
Thank you for taking the time to leave us such wonderful feedback! We are still pushing ourselves beyond the limit to make sure your expectations are met! Happy Spocket-ing!
Lions Mane Enterprises Ltd
Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative.
Thank you for your review and for liking the range of our products! We really do appreciate the feedback. Regarding the subscription charges, we always let our retailers know the reason if a refund has been approved or not and I believe yours is still in progress hence you might have thought otherwise.
Nevertheless, it's sad for us to hear that you have already had the app uninstalled and items deleted from your store. We hope we can work something out!
Great app and the support team member who helped me, Irene, was very supportive and informative. The app is very easy to use and help center will help with everything you need to know.
Thank you for trusting us to be your partner in dropshipping! We do take pride with our support team's professionalism and expertise as our retailers deserve an exceptional customer service experience.
We are striving to be the best app, one-stop-shop for all your dropshipping needs!
The concept is wonderful. The interface is easy to use. The support is great. The suppliers are from the US to w/c I can confirm after placing a bunch of orders via their app.
By the way, I used this for my old store and will use it for my new one. My store concept is illuminating life with wonderful finds/items/products.
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I will definitely relay that message to the team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we really do appreciate you taking the time to send us this review.
We only just started using Spocket, we have been very pleased so far. The prices are very reasonable, the products are of a good quality, there's a healthy variety and quantity, and having just spent a while chatting with their customer support team, they have a good customer support structure. My only qualms are they need to ensure the suppliers themselves use a variations naming convention that makes sense.
Thank you for your review! We love hearing this kind of feedback from our users as this motivates us to do better especially those ones who have been successful with their business using us. We have well taken note of the feedback and make suppliers onboarded going forward will have a proper naming convention.
Looking for verified US suppliers and I may have just found the right application to help with me my online business. Im happy so far with my experience - this is my 2nd account with them for my store already
We are very grateful to hear such motivating feedback from you. Knowing that you are satisfied gives us the drive to keep on working harder to make sure that we can provide you the best dropshipping business experience you deserve.
You are always welcome to provide suggestions and feedback as we see those as an opportunity to make everything better than ever.
Boutique by Paula
I tried to use this app. And I suggest everyone NOT TO USE THIS APP AND BE CAREFUL.
I add some items (which should be shipped from US) from this app into my shopify store. After I sold some of those those items I saw that supplier doesnt really ship from US but ships from China.
My customer saw this too and asked me for refund and told me she wont ever buy from my store again..
I asked spocket "support" to solve this problem but the only answer I am getting from them every single day is that they "are sorry" about this.
I dont really understand how can Shopify approve such a frauds..
I really DO NOT recommend this app.
Thanks for sharing your thoughts with us! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US, Canada and Europe, we do have suppliers that who hail from other regions as well. We have always been clear as to where the items will be hailing from and their origin was never hidden from view.
Nevertheless, we'd like to make sure that there’s no further issues remaining on your end, so please reach out to us any time at firstname.lastname@example.org.
Pop Culture House
Really love Spocket! Very easy to use and perfect for newbies like me. Highly recommended! Customer support is also A+++!
Thank you for letting us know about your wonderful experience! We try to make the app user-friendly as much as possible so it is good that you find it very use to use. We will also pass your message along to our amazing Support team so they know they are doing a great job so far.
Latoya's Fashion Factory
As a new store, watching my overhead costs while still offering quality merchandise was a major concern. With their various pricing options, I have been able to offer my customers quality goods at affordable prices while still maintaining a healthy profit margin. Their customer service is the best! Fast and efficient.
We here at Socket is thrilled to hear such good feedback from our users like you. We are happy that you were able to find quality goods at affordable prices. Our goal is to make retailers the most successful they can be with dropshipping.
I have been so lucky to come across Spocket to help me with my dropshipping business! I can't believe all the products I can sell! they are amazing and with their high quality items, I am for sure going make a good business. I should have used Shopify a long time ago! Their support team is very very friendly and helpful. Good job guys!
It is truly wonderful to hear how much you liked the platform, Kirsten! Our aim is to make sure you get the most rewarding experience in dropshipping business and we want to make sure that we are able to cater to every customer's need.
We are happy to have you as part of the Spocket Family!