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There is a good selection of products. It's great that they ship from the US. Customer service is quick and efficient.
It would be great if higher quality pictures could be provided as well as a template where description of and sizes of products are mandatory.
-Prinz
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Prinz. Meanwhile, we have forwarded your feedback to our developer team regarding template options and see what can be done ASAP. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I have found that Spocket suppliers have contributed significantly to my sales, thanks to their extensive collection of trendy and popular items, as well as their consistent addition of new vendors. The customer service team, particularly Eleanor, has provided me with exceptional support throughout my experience with their services.Most of my sales have been from Spocket suppliers. The selection is large and they always add new vendors. They carry many trendy and popular items.
I have had excellent customer service from their team, especially Eleanor.
Hi Waveglimpse!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team, especially Eleanor will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I'm relatively new using Spocket but I must say, their platform is fantastic for finding high-quality products for my store. Recently, I encountered a small anomaly with onboarding, causing some delays. I reached out to their customer service team, and I was genuinely impressed by how quickly they jumped into action.
The team was not only professional and courteous but also highly efficient in correcting the issue. They kept me informed throughout the entire process, making sure I had all the details I needed. Within a short time, everything was resolved, and I was able to proceed with no further delays.
It's rare to find such responsive customer service nowadays, and Spocket’s team truly exceeded my expectations. I’m confident knowing that if anything arises, they’ve got my back. Highly recommend the app for both its product offerings and top-tier customer support!
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced with our tech and customer service. Your frustration is completely understandable, especially as a small business trying to get started. We are committed to improving our support processes, and your feedback is invaluable.
I encourage you to reach out directly to our support team at support@spocket.co, and we will prioritize your case to help resolve the issues with your account and explore your cancellation request. Thank you for your patience, and we hope to make this right for you.
I am impressed with the wide selection of items from smaller, more unique US and European businesses, which will help my shop stand out. Also Leah was a big help when I ran into a snag with duplicating my store accidentally. She is very patient, knowledgeable, clear, and polite. The support team got it fixed in a couple of days.
Hi Gynarchy Shops!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Customer Service Department
The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support.
We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described.
We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at support@spocket.co with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need.
Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
Easy to use products that are sourced in the USA
Thanks so much for your kind words! We're glad to hear you're finding the platform easy to use and that you're enjoying the selection of USA-sourced products. Providing reliable, local suppliers is something we’re proud of and we’re happy it’s working well for you.
If you ever need help finding specific items or have suggestions for improvement, feel free to reach out we’re here to help! - Eleanor
So far, this seems to be a great app. I've only had a short period of time to work with it, but I did work with Erwin, my Customer Success Specialist, and he has been very helpful and accessible. I hope to work further with Spocket soon to get my store stocked.
That's great to hear! We are glad that Earl was able to resolve your inquiry. It also gives us much pleasure to know that you are enjoying Spocket. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations.
We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service.
Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies.
If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
I was helped by Rohini to help with the issue of a supplier not shipping out a product quickly.
Rohini was great with follow up and prompt responses to my questions. I was very please with the chat help which was very speedy as well.
I enjoy using spocket and the platform is clean and easy to navigate.
Thank you Rohini for doing a great job.
Thanks for sharing your positive review of Melvin's service! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! -Erwin
I was not permitted to confirm if Spocket could source my eco-products, because they require you to paid via "14-Trial" before you can perform a search.
Update: 1 - They have provided me with access to search their suppliers and product offerings. I stand by signup my experience as not being good. I will acknowledge the CEO was very responsive and polite in our email exchange. They actually provided me access at no cost. I will update my review after trying. Thanks
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
