Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping platform for its extensive range of quality products from reliable US and EU suppliers. They value its seamless integration with e-commerce systems, user-friendly interface, and automatic inventory updates. The ability to filter products from U.S. and EU warehouses is a standout feature. Merchants also commend the responsive and effective customer service. However, they suggest improvements such as supplier-specific pricing rules and prompt shipping information updates.

Edited March 4, 2024

Great Support team, Oj welcomed me warmly, managed to solve my issues professionally and was eager to help where they could. They where patient and a pleasure to speak to.

Hound Companion
United Kingdom
About 1 month using the app
Spocket replied February 19, 2024

Hi Hound Companion!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

December 14, 2023

What I really loved about using Spocket was the level of customer service and support I received from the support team. Whenever I was stuck and needed help while using this platform, all support agents were professional, prompt, and very helpful in solving issues. Spencer, in particular, went above and beyond and offered a better solution than what was expected for my case and I truly thank him and the team for helping me in my experience with settling with Spocket!

hello somnia
Canada
3 months using the app
Spocket replied December 16, 2023

Hi there! Thanks for sharing your positive review of Spencer's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

March 3, 2024

The best thing ever for ecommerce

DiamondDome
United States
7 months using the app
Spocket replied March 11, 2024

Hi DiamondDome!
Thanks for your kind words. We are glad you like your experience. It is good that you were able to start using our service and rest assured that it will get better from here. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

January 27, 2024

Super professional! Highly recommended to all dropshippers who are just starting out!

Fit for Fun
Italy
9 days using the app
Spocket replied January 30, 2024

Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

January 19, 2024

So far it's really easy to use! I don't even have to bring out my laptop, currently typing this from my cellphone blessing in disguise

Oh My Gush!
Canada
2 months using the app
Spocket replied January 21, 2024

Oh My Gush!
Thanks for your awesome review! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide you with the best app you can use for dropshipping and rest assured that we'll keep on striving. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

Edited January 5, 2024

Spencer did a fantastic job helping me with the specific issues I had! Big thanks!

Pink Earth Treasures
United States
4 months using the app
Spocket replied January 7, 2024

Hello Pink Earth Treasures! Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Spencer, who we know will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

March 27, 2024

Easy to add my products as a supplier

Everett Park
United States
About 1 month using the app
Spocket replied March 31, 2024

We're delighted to hear that you found it easy to add your products as a supplier! Our goal is to provide a seamless experience for you. If you have any further questions or need assistance, please feel free to reach out to us. We're here to support you every step of the way!

Happy Spocket-ing!

January 27, 2024

Spocket has excellent products and even better customer service. Spencer was very helpful to me today!

BarefootSerendipity
United States
9 days using the app
Spocket replied January 30, 2024

Awesome! Thank you for your review! We are glad Spencer was able to help you with your concern professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

January 20, 2024

SCAM

Extremely bad. their support is ubsolutely terrible, they dont even know what to do,they dont know their job,they dont know how to deal with issues. they read the messeges and they dont reply for ours or even days!

i ordered a product from a supplier named ''jasper'' and is been a month and he hasn't delivered it yet. support from jasper dont refund me and they also dont know what to do because the supplier doesnt answer to them! Spoket you are a SCAM!

Pulse4Season
Bulgaria
About 1 month using the app
Spocket replied January 21, 2024

Hi Pulse4Season!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience. - Abby

January 26, 2024

Great easy step by step instructions do get on a quick path for selling dropshipping.

johnhenderson535
United States
About 2 months using the app
Spocket replied January 30, 2024

Thank you for your kind words! We are glad that you find Spocket easy to use and efficient. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co -
Abby