Reviews (6,476)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.
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An Incredible Experience with Spocket!
I had the pleasure of using Spocket to integrate products into my online store, and I can say without hesitation that it was an exceptional experience. The platform is intuitive and easy to navigate.
In addition, the automatic synchronization of inventory and pricing has greatly simplified my work, allowing me to focus on other crucial areas of my business. Shipping times are fast and reliable, and the quality of the products lives up to expectations.
I highly recommend Spocket to anyone who is looking for a reliable, high-quality dropshipping solution. Thanks to Spocket, I have been able to elevate my online store to new levels of success and customer satisfaction. If you are looking for a solid and innovative partner for your business, Spocket is the right choice!
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor
absolutely love Spocket! The integration process is smooth, and the interface is exceptionally clean and user-friendly. The notifications about products going out of stock are incredibly helpful.
edit: I want to add that today I needed to use customer support for the first time, and I had an amazing experience with John.
Thank you so much for the wonderful feedback! We’re thrilled to hear that you love Spocket and find our integration process, interface, and stock notifications helpful. We're also delighted to know that John provided you with an exceptional customer support experience. If you ever need anything else, don’t hesitate to reach out. We’re here to help! - Eleanor
I would recommend spocket bcuz they have great variety at a great price and are very reliable and very convenient they also have alot of great trending products as well
And their drop shipping is amazing
Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying the variety, pricing, and reliability of our app. It’s great to know that our selection and dropshipping service have met your expectations.
If you have any suggestions or need further assistance, feel free to reach out. We’re here to help! - Eleanor
Because its easy to use and it can do a lot of work to your shop.
Thank you for the great feedback! We’re so glad to hear that you find Spocket easy to use and that it’s making a significant impact on your shop. Our goal is to simplify and enhance your dropshipping experience, so it’s wonderful to know we’re achieving that. If you have any suggestions or need further assistance, we’re here to help. Thanks for being a valued user! - Eleanor
I would definitely recommend using Sprocket. They have a very good selection of inventory and the importing process is very simple to do.
Thank you for your recommendation! We’re so glad to hear you’re enjoying our selection and finding the importing process easy. Your support means a lot to us, and we’re here to help if you need anything in the future! - Eleanor
Awesome customer service support. Will use again to help with any support issues.
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. We're always here to help, so don't hesitate to reach out anytime you need support. Looking forward to assisting you again! - Eleanor
I like that there are vendors who sell products that are eco-friendly. I try to stick with those vendors and they have beautiful items that are affordable and sustainable.
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.
Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.
Thank you for sharing your thoughts. - Eleanor
Very good, one place than you can do it from a form simple
Thank you for your feedback! We’re glad you appreciate having everything in one place and find it simple to use. If you have any suggestions or need help, feel free to reach out. We’re here to assist you! - Eleanor