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I really appreciate being able to add Cryptocurrency products to my Shopify.com store.
I have used other Drop shipping Apps that Shopify.com suggest including Aliexpress, none of the other Apps come close in terms of professionalism and Spocket.com has obviously conducted Quantitative and Qualitative market research for Australian Shopify.com store operators because how else will they know the products I'd appreciate importing to my store, Cryptoboudoir.com.
Spocket.com has it all Ladies and Gentleman.
Thankyou,
Rick Chipisuboff
I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're thrilled to hear that our chat support team has been helpful in guiding you through your dropshipping journey. Irene will be especially happy to know she made a positive impact by assisting with shipping calculations and introducing you to the Aliscraper tool!
We’re here to support you every step of the way and are excited to see your business grow. Don’t hesitate to reach out if you ever have more questions, we’re always happy to help!
Wishing you continued success, we're here for you! Happy dropshipping!- Eleanor 😊
It has been a great experience. The app is easy to use and works seamlessly with my Shopify store. I have been doing all the research and setup on my own with the help of videos and such. Spocket is the first app I started using when I setup my Shopify store and I couldn't be happier.
Hi there!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we will assist you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.”
Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time.
If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience.
While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible.
Please reach out to us directly at support@spocket.co
with your account email and order details, and our team (including me personally if needed) will look into this immediately.
We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
As a beginner in dropshipping, Spocket made everything so simple. The interface is clean, products are high quality, and I don’t have to worry about long shipping times. Integration with Shopify is seamless. This app gave me confidence to start my store the right way..
Thank you for sharing your experience! We’re so happy to hear that Spocket helped make your start in dropshipping simple and stress-free. It’s great to know the clean interface, high-quality products, faster shipping, and seamless Shopify integration gave you the confidence to launch your store the right way.
We’re excited to be part of your journey, and we’re always here to support you as your business grows. Wishing you continued success! 🚀 - Eleanor
This is one of the best things I have had in a while. They are always ready to help and answer questions. My customers get things on time, and when I feel I made a mistake, they step right in to help me. You should give them a try. Spocket: EU and the USA Dropshipping is the best I have every used. Thanks team.
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Spocket. Our team is dedicated to providing the best support and ensuring everything runs smoothly for you and your customers. Your recommendation means a lot to us, and we’re here to help whenever you need it. Thanks for being a part of our community! - Eleanor
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month.
When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely.
I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused.
Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward.
We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service.
We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at support@spocket.co, and a senior member of our team will prioritize your case.
Thank you again for your feedback, it's essential to helping us improve. - Eleanor
FARE REVIEW of SPOCKET
Things i love about Spocket is that they know the Audience they can focus on:
- US & EU, Winning Products, Temu & Alibaba, Private Label
- they have a good Service. Which hear and solve your issue ASAP.
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But.....
what i don't like about Spocket:
- they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it.
- They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission.
- Winning products are very expensive and are very less products available in EU (Germany)
- Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all.
- If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress.
- In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier.
- US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP.
- Private Label consists only Cosmetic Products but it needs other product categories too.
- "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all.
- AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE !
- They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products.
SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.
Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support.
We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving.
Regarding specific points:
Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market.
Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive.
AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription.
Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates.
We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at support@spocket.co
Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor
Spocket is easy to work through for first time business owners interested in dropshipping. The customer service support and tech team are very helpful and prompt with responses and solutions.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has been easy to navigate for you as a first-time business owner. Our team is dedicated to providing excellent support, and it’s wonderful to know that our customer service and tech team have made a positive impact on your experience. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help you succeed! - Eleanor
Great service and easy to use tools. Theres loads of amazing products to choose from and adding them to your store is simple. There are even products from suppliers in Au and UK as well as US & EU. The ability to easily import products from aliexpress is a great addition too.
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our service and finding the tools easy to use. It’s great to know that the variety of products and the integration with suppliers from AU, UK, US, and EU is beneficial for you. We’re also glad you find the AliExpress import feature valuable. If you have any more feedback or need further assistance, don’t hesitate to reach out. We’re here to support you! - Eleanor
