Spocket: US & EU Dropshipping

Spocket has been a solid upgrade for my store. The US and EU suppliers really helped reduce shipping times, and my customers noticed the difference almost immediately.

I like how easy it is to import products and manage orders. Everything syncs smoothly with Shopify, which saves me a lot of manual work.

Shipping speed is the main reason I use Spocket. Being able to offer faster delivery has helped improve customer satisfaction and repeat orders.

Product selection is good, especially for trending items. It’s easy to find products that actually convert instead of generic listings.

Spocket helped me cut shipping times by working with US suppliers. Faster delivery improved customer satisfaction and reduced refund requests. Worth it for serious sellers.

Easy product imports, smooth order syncing, and reliable suppliers. It saves me hours every week and lets me focus on marketing instead of fulfillment issues.

Compared to other dropshipping apps, Spocket feels more professional. The product quality and branded invoicing helped my store look more trustworthy.

Customer support actually responds and explains things clearly. That alone makes a big difference when you’re scaling and need quick answers.

The automation is solid. Orders sync automatically and inventory stays updated, which helps avoid overselling and customer complaints.

Here's the truth about Spocket.

All these other positive reviews are from people who just started using the platform and like what they see so far but ultimately have no idea about how things actually work here.

I've been using Spocket daily since 2019 and during this time, I have accumulated extensive experience using the platform, interacting with their support team, understanding the nuances of its integration with Shopify, as well the entire dropshipping process Spocket facilitates, such as placing orders, processing times, supplier considerations, and the shipping of products to customers. This is what I can tell you.

First, a heads-up: most dropshipping platforms are bunk. The industry is riddled with false promises of dropshippers making bank off their online stores when the reality is less than 1% will find success in this industry. Be sure to manage your expectations if you’re just going in for the first time.

While Spocket is one of the better dropshipping platforms I’ve used over the years (and I honestly HATE saying that), it is still riddled with issues that will undoubtedly hinder your ability to succeed and will also surface unexpected roadblocks throughout your journey. This will make the likelihood of your success as a droppshipper considerably low.

I’m going to focus primarily on my experiences regarding supplier issues, as this is the backbone of operations and has persisted as an ongoing problem for me since the beginning.

Any experienced dropshipper knows that your business is only as good as your suppliers. Their processing times, shipping times, product quality, and return policy will all impact your success and bottom line. If the supplier disappoints your customer in any of these areas, you will suffer the losses—not them and not Spocket.

While suppliers need to apply to be part of Spocket, I’ve encountered very little quality control in terms of supplier worthiness. There are often discrepancies with supplier inventory and variants from the numbers displayed in the product catalog vs what the numbers display once imported to your store. A product may appear to be in stock and have multiple variants available only for you to discover AFTER the import that the product has no stock or limited variants. I’ve had instances where a supplier has claimed to have products in stock up until the point when a customer places an order on my store and I go to fulfill it, whereupon suddenly I am informed the product is out of stock or unavailable and I am forced to refund my customer’s order and suffer reputation damage in the process.

Additionally, you’ll find suppliers who have many products listed, however, nearly all of them have essentially low stock or limited variants or tags such as “DELETE” or “DISCONTINUED”. This makes browsing the product catalog and researching products to import extremely time-consuming and unreliable. The fact that Spocket allows suppliers to list numerous products without ample inventory is a key example of a lack of quality control in regard to facilitating the dropshipping process. Check out the supplier “Black Jasper” (which is a Spiral Direct reseller) to see what I mean. They currently have a large selection of products available to import, however, you’ll notice 95% of them have little to no stock or variants available.

Here's an example:

As of the time of writing this, I have a customer who placed an order on my store on October 17, 2024. I paid the supplier and requested fulfillment less than 2 hours after the customer placed their order. The supplier advertises their processing time at 1 business day and a shipping time of 4-7 business days. A week passed and the supplier had not even processed the order, let alone shipped it. Then another week passed. I reached out to Spocket to inquire why my order hadn't shipped. As usual, they strung me along ensuring they were looking into it without ever following up. Finally, almost a month later, on November 11, 2024, they informed me the supplier couldn't fulfill the order. My customer had to wait a month for me to notify them their order wasn't coming and then I had to refund them. Spocket was happy to keep my transaction fees though and will only refund me for the base cost of the product. As of December 10, 2024, I still have not received a refund, making it now 30 days since I was informed I would receive one. At this point, I have paid for a product that was never processed and Spocket has, by definition, stolen my money.

The supplier in this instance is “Orange Poppy” and they do not provide returns, refunds, or cancellations which grants them complete impunity in the instance something goes wrong - and mark my words, it does. I've encountered this issue on several occasions with this supplier and brought it to Spocket's attention many times. They always say they're going to look into it to ensure it doesn't happen again, but it always does and at this point, I believe it always will.

Spocket profits off both suppliers and retailers. They win either way. You as a Spocket Dropshipper stand to lose the most because even though Spocket says their suppliers are "vetted" they clearly are not. Additionally, they suffer no consequence for failing to process or ship orders once you pay for them.

This product that my customer ordered is listed as a “Premium Product” in Spocket’s product catalog. If you don’t know already, a large majority of Spocket’s products are listed as “premium”. This is because you are limited to the number of premium products you can import to your store based on the tier of your subscription plan. By making a large majority of products “premium”, Spocket forces you to upgrade your plan but this is unjustified as frankly, there is NOTHING premium about these products, which can be easily seen from this experience and the countless others I've had. They offer no advantage in quality, processing time, shipping time, supplier support, or otherwise.

If you visit a supplier page in Spocket you'll see a star rating system that shows the supplier's fulfillment rate. It's important to note that this is not a dynamic rating system but basically an image of 5 stars that is completely static. This fulfillment-rate-star-rating system does not change based on whether the supplier actually fulfills the order or not so if you're thinking of using that system to determine the reliability of a supplier, just keep that in mind. It's a useless feature.

Since starting my store, I’ve had around 40 products that I had imported become deactivated by their corresponding suppliers. That’s 40 redirects I’ve had to make to product pages, considerable hours spent writing & optimizing product pages wasted, and marketing efforts & money wasted advertising products that are now unavailable.

I receive email notifications from Spocket pretty much weekly informing me of products that are now out of stock on my store or deactivated altogether. As you can imagine, this makes building and maintaining a sustainable product inventory very challenging and time-consuming. Imagine you're laying bricks to build the foundation of a building but every week someone is removing the bricks you've placed. How can you build upwards in these conditions?

While Spocket as a dropshipping platform has decent functionality and UX, it is not optimized for your success as a retailer. It is a tangled web of disorganized product catalogs, shady supplier practices, frustrating customer service, misrepresentations by the platform, and comes with a high risk of losses to your revenue and profit margins as a result.

While some might be the exception, 99% of Spocket dropshippers will not find the success they are looking for because the platform does not enable productivity due largely to supplier challenges including product quality, cost, availability, and reliability in addition to false representations made by Spocket themselves. To remain competitive online, your profit margins will be unsustainably low and any supplier errors will come out of your pocket. It is simply not a feasible goal to expect to create a sustainable dropshipping store with Spocket until some of these fundamentally flawed issues within the platform can be resolved. And after 5 years, I doubt they ever will be.

UPDATED REVIEW 1/26/26:
We are lowering our review from 2 stars to 1. We will most likely be removing this application from out store effective immediately. Spocket has made it clear to us they have no idea what they are doing. Their founder is obviously not caring about the product anymore we even reached out to him multiple times on LinkedIn.

Customer service is awful. They can never correct issues in a timely fashion. Supplier inventory is NOT real time synced with their system. They take months (not the 5-7 business days they claim) to refund you for products and if you open a chargeback they pass that along to their suppliers taking literally no blame upon themselves. They conveniently "don't tell the truth" by sidestepping and providing fluff responses not attempting to solve issues raised. Our operations have become a nightmare and they have cost us thousands of dollars worth of issues from missed ROI in ad spend, customer frustration, overhead dealing with problems caused by them, and much more.

They are horrendous, incapable of solving problems. Inventory is fake, items are not represented effectively, and they never give your money back.

OLDER REVIEW 01/05/23:
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.

The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.