Reviews (627)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate the app for its quick and reliable shipping across the US and EU, typically within 3-7 days, enhancing customer satisfaction. They praise its high-quality products, easy Shopify integration, and responsive customer support. Features like one-click import, auto-fulfillment, and automated inventory management simplify operations, while branded invoicing boosts brand recognition. The app is favored for its profitable pricing and quality supplier network.
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Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.”
Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time.
If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience.
While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible.
Please reach out to us directly at support@spocket.co
with your account email and order details, and our team (including me personally if needed) will look into this immediately.
We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her!
We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature.
We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊
Was somehow auto enrolled in alidrop dropshipping via this app. Despite requesting to cancel I have been charged every month since April. Shady practices here DO DONT DOWNLOAD
We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be.
Please reach out to our support team at support@spocket.co so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible.
Thank you for bringing this to our attention.- Eleanor
2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.
Bonjour,
Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration.
Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir.
Nous vous invitons à nous recontacter directement à support@spocket.co avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû.
Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be.
We never intend to mislead our customers, and we take feedback like this very seriously.
Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error.
We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at support@spocket.co with your account details, and we’ll do our best to assist you and find a fair resolution.
Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor
Spocket is a reliable and professional dropshipping solution. The platform offers high-quality products from trusted suppliers, with fast shipping options that really make a difference for customer satisfaction. Integration with Shopify is seamless, and the app is easy to navigate even for beginners. It’s a great tool for building a long-term, sustainable dropshipping business.
Thank you for your thoughtful feedback! We’re thrilled to hear that you find Spocket reliable and professional, with high-quality products, trusted suppliers, and fast shipping that helps boost customer satisfaction. It’s great to know our Shopify integration and user-friendly app are making dropshipping easier for you. We’re happy to have you in the Spocket community and wish you continued success! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
No email about free trial period ending. Billed me for a higher tier plan than I had selected for free trial.
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for!
A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day!
Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you.
We're here for you! Happy dropshipping!- Eleanor 😊
J'aime Spocket car les conseillers sont très réactifs et professionnelles. Je donne mention SPECIALE A JOE , il est très serviable et un bon conseil professionnel. Les produits sont de qualités et les délais de livraison sont rapides. Je vais le recommander a d'autres personnes sur mes réseaux
ZITA LA BELLE ELITE
Merci infiniment pour votre magnifique retour, Zita ! 🌟
Nous sommes ravis d’apprendre que vous appréciez la réactivité et le professionnalisme de nos conseillers. Un merci tout particulier pour la mention spéciale à Joe — nous ne manquerons pas de lui transmettre vos compliments, cela lui fera énormément plaisir.
Nous sommes également heureux de savoir que la qualité des produits et la rapidité des délais de livraison répondent à vos attentes. Votre recommandation auprès de votre réseau est la plus belle récompense pour notre équipe.
Merci pour votre confiance et bienvenue dans la communauté Spocket. Nous vous souhaitons beaucoup de succès dans vos projets ! 🚀 - Eleanor 😊