Reviews (67)
Overall rating
3.1
December 9, 2024
The app seems fine enough. I wouldn't normally rate the app, because it is just not a fit for what I need, but I need to leave a review about how ridiculous the cancellation process is. You should not need to fill out a survey, create a password, enter the password, enter a special code, then "confirm cancellation" multiple times in order to cancel a free trial that requires a CC.
Journey Bikes
United States
About 2 hours using the app
Innovation Labs. replied
December 11, 2024
Thank you for sharing your thoughts. While we're glad you find the app fine overall, we’re sorry to hear about your frustration with the cancellation process. Feedback like yours is invaluable in helping us improve. We'll make sure to pass this along to our team for review. Our team has already reached out to you to sort any issues. Thank you!