Reviews (622)
Overall rating
4.3
January 11, 2025
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
HAUTTIEF
Germany
About 3 years using the app
Gorgias Inc. replied
January 13, 2025
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!