Reviews (883)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
All reviews
January 26, 2025

this app was uninstalled in december still getting charged in january for the app thats not being used

Brounlikeme Nhc
United States
Over 1 year using the app
Sales POP! replied January 27, 2025

I understand that the way Shopify bills for apps can be confusing at times. Your last charge for using Sales Pop was at the end of November and payment for that charge was never collected. When you uninstall an app or close your Shopify store any outstanding charges are not cancelled and will still be on your billing statement when you reopen your store.

All apps on Shopify must meet strict billing standards established by the platform and we are not continuing to charge you after you cancelled your subscription to Sales Pop. We also issued you a refund for your October charge as requested after you contacted us via Shopify.