Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, impactful sales features, and excellent customer support. They find the sales notifications and pop-ups effective in engaging customers and appreciate the customization options. The app's customer service is praised for quick and efficient problem-solving. Merchants value the free trial, and long-term merchants express satisfaction with its consistent performance.

August 17, 2023

Great app with lots of really helpful features. Excellent support from the team as well. Highly recommend!

The Vintage Secret
Over 3 years using the app
Sales POP! replied August 21, 2023

Thank you for allowing us to help you! We appreciate your support.

November 7, 2023

Amazing app, nice look and easy-very-easy to setup.

3 months using the app
Sales POP! replied November 8, 2023

Thank you so much for allowing us to be part of your business! ◡̈

November 13, 2023

It's an okay app, but I'm actually just taking it for a test since he wrote it was free for 7 days. But friends, if you really don't need it very much I suggest you don't download it because it will default you to keep using it after 7 days and then deduct you $29 per month even if you don't open it!

PopTopping Jewelry
About 2 months using the app
Sales POP! replied November 15, 2023

Hi Jing! We are sorry to hear about your negative experience with POP! and apologize for any inconvenience caused. We will reach out to you shortly.

July 22, 2023

Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.

Over 3 years using the app
Sales POP! replied July 24, 2023

Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account.

However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated.

Please reach out to our Support Team if you need further assistance ◡̈
Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated.

We'll be in touch.

July 25, 2023

Great app, easy to navigate and support team is very quick in removal of ads. We use it for two stores. Just awesome.

The Bloom Box
4 months using the app
Sales POP! replied July 27, 2023

Thanks for reaching out to our Support Team and for sharing your experience. We appreciate it!

July 10, 2023

Great app we've been using for years. Its very effective at keeping customers engaged and shopping on our site

Deco TV Frames
United States
Over 3 years using the app
Sales POP! replied July 12, 2023

Thank you for your kind words! We're thrilled to hear about your experience with us.

November 17, 2023

I didn't upgrade to pro account, actually downgraded to basic, but it automatically upgraded to pro for 79USD.... I deselected the automatic upgrades. This is ridiculous

Original Artworks by Flóra Borsi
2 months using the app
Sales POP! replied November 20, 2023

Hello, We are sorry about this inconvenience, we will be contacting you to resolve this issue immediately.

July 31, 2023

I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!

Shoreline Crafts
United States
14 days using the app
Sales POP! replied August 1, 2023

Wow, thank you so much for your kind words! We’re honored to have earned you as a customer ◡̈

August 22, 2023

Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).

5 days using the app
Sales POP! replied August 23, 2023

Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:

- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.

- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.

I hope this brings some clarity to you and any possible POP! users.

We'll contact you via email to follow up.

July 10, 2023

It was truly impressive to see how quickly Judith acted and responded to my request. Throughout the process, Judith demonstrated outstanding professionalism and expertise. The fast and efficient service I received truly made things easier for me and resolved my problem in no time.

Thanks again for great service!

29 days using the app
Sales POP! replied July 11, 2023

Thanks for your kind words and for allowing us to assist you!