SalesPop: Order & Sales Popup , 7,312 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, impactful sales features, and excellent customer support. They find the sales notifications and pop-ups effective in engaging customers and appreciate the customization options. The app's customer service is praised for quick and efficient problem-solving. Merchants value the free trial, and long-term merchants express satisfaction with its consistent performance.
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Great app with lots of really helpful features. Excellent support from the team as well. Highly recommend!
Thank you for allowing us to help you! We appreciate your support.
Amazing app, nice look and easy-very-easy to setup.
Thank you so much for allowing us to be part of your business! ◡̈
It's an okay app, but I'm actually just taking it for a test since he wrote it was free for 7 days. But friends, if you really don't need it very much I suggest you don't download it because it will default you to keep using it after 7 days and then deduct you $29 per month even if you don't open it!
Hi Jing! We are sorry to hear about your negative experience with POP! and apologize for any inconvenience caused. We will reach out to you shortly.
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account.
However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated.
Please reach out to our Support Team if you need further assistance ◡̈
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Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated.
We'll be in touch.
Great app, easy to navigate and support team is very quick in removal of ads. We use it for two stores. Just awesome.
Thanks for reaching out to our Support Team and for sharing your experience. We appreciate it!
Great app we've been using for years. Its very effective at keeping customers engaged and shopping on our site
Thank you for your kind words! We're thrilled to hear about your experience with us.
I didn't upgrade to pro account, actually downgraded to basic, but it automatically upgraded to pro for 79USD.... I deselected the automatic upgrades. This is ridiculous
Hello, We are sorry about this inconvenience, we will be contacting you to resolve this issue immediately.
I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!
Wow, thank you so much for your kind words! We’re honored to have earned you as a customer ◡̈
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
It was truly impressive to see how quickly Judith acted and responded to my request. Throughout the process, Judith demonstrated outstanding professionalism and expertise. The fast and efficient service I received truly made things easier for me and resolved my problem in no time.
Thanks again for great service!
Thanks for your kind words and for allowing us to assist you!