Reviews (3,195)
Disappointing Treatment of Long-Term Paying Customers
I've been a long-term paying customer of AG Product Reviews (formerly Air Reviews), paying $12.90 USD every 30 days.
I recently discovered that Avada introduced a new Free plan on May 12, 2025. What shocked me even more was that their support team confirmed in writing that my Paid Plan and the current Free Plan offer exactly the same features.
Yet I've continued to be charged without being informed or proactively transitioned to the Free plan.
When I questioned this, Avada claimed they couldn't modify my subscription because of Shopify's billing system. However, Shopify Support confirmed that developers can cancel or transition subscriptions without requiring merchants to uninstall the app.
Despite my concerns, Avada offered to refund only one billing cycle ($12.90).
Why should long-term customers continue paying for features that are now completely free?
I've been using 4–5 Avada apps, including two long-term paid subscriptions. This experience has seriously damaged my trust in the company.
I'm requesting a full review of all charges since the new Free plan was introduced and a fair resolution.
I strongly encourage existing paying customers to check their subscriptions and compare them with the current Free plan.
