Vitals: Reviews, Bundles & 40+

Vitals: Reviews, Bundles & 40+

Reviews (2,786)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
Edited October 15, 2025

I am very unhappy with my experience with Vitals i left an unhappy review at the end of the chat that i wrote (really slow answers) and now i can not reach them via chat because of that review. The support to answer me did 3-4 minutes, and the reason because they talked to his colleagues. The worst part is that now i speak with them only via email and they answer me very slowly. Personally, I only use them because of their features. The support is really bad. They asked me to delete my review or change it never you deserve this review.and then the nightmare began they slowly did not answer my emails they became silent and then their app started to make problems to my theme and the other apps it affected problems everywhere their pop up stop working almost everything is like they put a virus via their app to my store. They are very bad persons they almost destroy my store be careful with them they asked me to access all my store settings payments everything via collaboration who know what would happened if i gave them access. I deleted their app if you want safe your store do not download their app they are very bad people. stay safe with your stores personally i would run away from them as soon as possible very bad people their support.

levaxco
Greece
5 months using the app
Vitals replied July 20, 2026

Hi there,

I'm sorry this went the way it did. I won't argue with how it felt, but a couple of things matter too much to leave unanswered.

Vitals carries no virus and cannot harm a store. Every app on the Shopify App Store passes Shopify's security review, and we reach nothing beyond our own app's features. What you saw looks like a conflict with your theme or another app, which is what our team was working to fix.

Collaborator access is Shopify's standard way to troubleshoot a theme, with permissions you choose, and it never reaches your payments, banking, or customer data. We strictly would never ask for those.

Our live chat stays open every day. If it was slow that time, it might have been due to heavy volume, and your review never changed your access to us.

If you're ever open to it, write to help@vitals.co and ask for me, and I'll go through what went wrong myself. Whatever you decide, I wish you well with your store.

Michael, Head of Support