Vitals: Reviews, Bundles & 40+
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We have been using vitals to gather reviews from our customers since quite a few years now. So far so good. It has a very comprehensive interface and when needed, customer support is knowledgeable and helpful.
Thank you for this, and for sticking with us over the years. Reviews are the kind of thing that has to keep working in the background without anyone thinking about it, and years of it being continuously operational is the outcome we want.
We're right here whenever the next thing comes up. Reach out at help@vitals.co anytime.
Michael, Head of Support
This is a great app with a ton of upselling and bundling features to offer the greatest value to your customers. There are a ton of things to explore and set up for your store that can lead to more products added to customer carts and overall, we've been very happy using it. However, I have to point out that the app includes a 'Direct revenue assists' charge, which is charged based on how much revenue the app has helped generate for your store. So now, we're being charged an extra $200 PER MONTH for using this app due to our revenue bracket. If you're fine with this, then go right ahead and install.
Hi there, and thank you for the thoughtful review. It means a lot that the upsell and bundling tools are earning their place in your store.
On the Direct Revenue Assists charge, you're right to flag it. As the apps keep driving results for your store, the charge reflects the value they're delivering. I know it's a lot to see there, and I don't want it to overshadow how well the rest is working for you.
We've written to you with what we can do about the charge, and the setup that would suit your store best. Reply there, or write to help@vitals.co and ask for me, and I'll take care of it.
Michael, Head of Support
Vitals is a great app. Its increased my AOV and CR and boosted my usell by 18% this week which is huge. Also, i had a bit of a scare when i first downloaded the a. I reached out to suort who resonded immediately, multiple times. Micheal head of support was so kind and lovely in supporting me when i needed it. It made me feel like i was in safe hands. Thanks guys
Thank you very much. This genuinely made our day. Seeing the upsell pull its weight like that is exactly why we build the way we do.
And I'm really glad we were there quickly when you had that early wobble. New apps make people nervous, and those first moments matter more than almost anything else we do.
You're in good hands whenever you need us, just write to help@vitals.co and ask for me. We're always glad to help!
Michael, Head of Support
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there,
Thank you for flagging this. I'm sorry the change landed on you with no warning.
You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.
For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.
I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.
Michael, Head of Support
Been using vitals for ages now, their support system is also very effective
I've just made modification in my product page by changing the default on my bundle discount using the volume discount in the upsell builder app. It went as smooth as silk with the assistance of Kliphord. Thanks a lot buddy !
Michael was incredibly helpful! He took the time to investigate an issue with my offers and got everything working exactly as I needed. He also helped me with my Product Reviews and transferred my existing reviews to a new product for me. Really quick, friendly and knowledgeable support. Thank you so much!
Thank you so much for your feedback, and I'm glad we got both sorted.
Moving your existing Product Reviews onto a new product isn't as simple as flipping a setting, and it's the kind of request I'd rather we take on than hand back with a workaround. Same with the offers.We are always more than happy to continue assisting until they do what you actually want.
Our team is on chat and email around the clock, so whatever hour you're working on the store, someone is there. Write to help@vitals.co whenever the next thing comes up.
Support is absolutely excellent and every part of the app is just so user-friendly!
Thank you for this. I'm very glad the app has been easy to work with. Vitals covers a lot of ground, and keeping it simple to use is our continuous mission.
I'll pass your note along to our support team. We're always one click away in supporting you.
vitals app is great using most of their apps to help my store
Miriam was great. Answered all my questions and was very helpful.
