Reviews (563)
Customer Service Department
The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support.
We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described.
We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at support@spocket.co with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need.
Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
