SendWILL Popup Email Marketing

Easy to use, but it glitched out and wasn't working. Went back in to turn it on and for some reason led to me to edit the popup. Didn't even make any edits to the popup after seeing all I had to do was turn it on, but defaulted back to 10% when I had previously set it up as 5%??? Lost hundreds of dollars on our launch day because of this.