Rivo: Loyalty Program, Rewards

We are trialling this App, and basically it should have been a very smooth onboarding experience, given the glowing reviews, but it hasn't been anywhere close to that so far. Core functionalities such as earning settings to "Place an Order" are just invisible in the App. The support Docs guide you to Loyalty > Points, but no such thing exists in the app. The support Docs say VIP tiers should be enabled from the get go, but we can't see any of those tiers. We came to a conclusion that the support docs are not up to date and thus very unhelpful. The Branding tab throws a 500 error. The advertised 24/7 chat support is non-existent, since we haven't heard from them for over 7 hours. Overall a very poor onboarding experience for us.