UpPromote Affiliate Marketing

I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed.

However, the app’s current tracking logic has a major drawback:

For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments.

Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed.

While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.