Reviews (563)
Be very careful on sign-up!
You can get a monthly or yearly subscription. I was fooled by their elusive pricing. The Unicorn package yearly was presented as 79 dollars, and did NOT have a "/per month" behind it. Apparently I forgot to check that somewhere else they stated to full price and got charged 948 dollars (79*12 months).
I wrote their support literally a few minutes later, and they have been refusing to refund for three weeks sending me between now more than 6 AI support agents.
This is a sad practice. At least acknowledge that you forgot to clearly state the full yearly price on your product page, change it and provide a refund for those you led astray.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. Transparency in pricing is very important to us, and we appreciate you bringing this to our attention.
Our yearly plans are billed upfront at the annual total, and pricing is displayed as a monthly equivalent on the plan selection page. That said, we recognize that this may not have been clear enough in your case, and we take feedback like this seriously as it helps us improve how pricing information is presented.
Regarding your support experience, we’re sorry to hear it has taken longer than expected. That’s not the level of service we aim to provide. We’d like to review your case again to ensure it’s handled properly and fairly.
Please reach out to us at support@spocket.co
with your account email (or reference your existing ticket), and we’ll escalate this for further review. We appreciate your patience and the opportunity to address your concerns. - Eleanor
