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Overall, I am very satisfied. One thing I'd like to see is better rates for Media Mail. They have gone up almost 100% in 4 years. You offer great discounted rates for other, larger, parcels, but nothing for Media Mail. I especially like the Reports you can get and the ease of adding a Discount. I wish there was a way to mass mail my customers without having to go through a third party which I have to pay for.