Reviews (613)
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be.
We never intend to mislead our customers, and we take feedback like this very seriously.
Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error.
We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at support@spocket.co with your account details, and we’ll do our best to assist you and find a fair resolution.
Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor