Reviews (622)
We used a different platform before, and switching to Gorgias was one of the best decisions we ever made. I would like to address a few positive topics:
Personalized onboarding: Several 1:1 sessions on migration + a super comprehensive help center.
Historical data (e.g., from Zendesk or other platforms): Can be easily imported - retroactively up to 2 years.
Intuitive interface: Easy to understand, very logical structure.
Automation: Flows, order management, AI assistant etc. We achieved a 30% automation rate after a short time and are really very satisfied with the work of the AI agent.
Price: Billing by ticket instead of user accounts – for us, this billing model is very fair and less expensive compared to other platforms.
Analyses that really help: Ticket tags, performance metrics, etc. are easy to set up – dashboards can be customized using drag & drop which helps a lot.
Deep integration with Shopify: Unfortunately, we have an ERP in between, but otherwise you can do a lot with this app and it saves an incredible amount of time because you no longer have to switch between systems, e.g., for refunds, customer data, etc.
Thank you for such detailed feedback!
It's so great to hear the switch to Gorgias has been such a positive experience, from personalized onboarding to automation, reporting, and our Shopify integration. It’s also great to know our AI Agent and the billing model are working well for your team.
We appreciate your trust and support and will keep working hard to support you in the following years!