Reviews (210)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
All reviews
November 6, 2025

You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.

HKTasty
United Kingdom
4 days using the app
Meta replied November 24, 2025

Hi there,

Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs.

We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try!

Your input helps us prioritize future updates, so thanks again for helping
us make WhatsApp for Shopify better.

Best,
The WhatsApp Team