WhatsApp

Bien, pero no puedo gestionar la hora de envios de los mensajes y clientes se quejan de que les llega a horas de madrugada. Está en time zone MADRID / ESP pero aún así algo pasa y no veo la opción de QUIET HOURS o algo parecido. Gracias!

Very basic app. You could just send a few order notification messages that are also very short, lame and not much customizable. I wish they have more options including an option to sending marketing or other type of messages through APIs

Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.

The app works great for what it does: sending transactional notifications. But other than that, it doesn't help much, unfortunately.

You need 2 more main things implemented:
- broadcasting
- abandoned cart / checkout automations

...and then the app wil be 5-stars. Until then, only 3-stars for being extremely basic.
Also, all the contacts show as unknown number (not sure if their name is supposed to show, probably not, but it would be good if customers were matched with the Shopify customer database via their phone number).

SUPER FUNCIONAL me encantó pero tienen un GRAN PROBLEMA. La información que escribe en los mensajes automáticos, no es exacta con la situación actual de los pedidos. Me gustaria poder personalizar.

Por ejemplo, cuando un pedido se marca "preparado", la notificación que el cliente recibe es "pedido enviado". Pero eso noe s verdad; al menos en mi tienda.

Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.

We're a small business. Prior to installing I was able to use broadcasts for my business. After installing I can no longer access broadcasts or even find a paid way to send out marketing comms at scale from Whatsapp. I'm likely to just remove this Whatsapp integration.

It does automate customer order updates, so that's nice, but it's not helping me grow my business.

this app is sending utility messages visible to customers only but blank on our end

This app is absolutely silly with how it handles verification and trying to assume things on your behalf. Honestly their isn't enough space or time to go through how bad the experience is. It took six months to finish verifying and approved and it still doesn't work and can't verify the number on this app. Edit: This is a must use app for us unfortunately which is why we tolerate it, if there was any alternative we would use it.

1. It does not send new Tracking number which is assigned after one tracking number is used and another is assigned for exchange purpose.
2. Limited features overall.