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La app es buena y funciona correctamente, sugiero agregar la automatización de carrito abandonado.
Buenos opciones para notificaciones a los cliente pero les falta mas ajustes de herramientas para poder dar respuestas automaticas
Marketing Opt-in is not working, Its only subscribed to SMS but its not subscribed to whatsapp even though customer agree to the consent
Hi, I want to connect your app with my Shopify store for order confirmation. Everything is already set up, but the tags are not showing in the Shopify Orders section. I want to see which customers have confirmed their orders and which customers have cancelled them.
I also contacted WhatsApp support, but I haven’t received any response. I hope you can help me with this issue and guide me on how to fix it.
Thank you.
The “Use the product image from each order” feature is not working correctly.
When this option is enabled, the actual product image from the Shopify order is not displayed in the WhatsApp message. Instead, it only shows a generic placeholder image.
This is an important feature for our workflow, since customers should be able to immediately identify the product associated with their order.
Please investigate and fix this issue. The option is available and can be enabled, but it currently does not work as expected.
Hello there,
Thank you for trying our app and for your feedback. We are sorry this is happening and will investigate promptly.
Can you please contact support ("Get Support" in the app) so we can triage & provide direct support?
A note on what you're seeing: when we are unable to retrieve the product image, we fallback to a generic image to make sure that your message is sent and the sale opportunity is preserved. We will look into why the product image could not be retireved.
Best,
The WhatsApp Business Team
Todas las plantillas están configuradas y preseleccionadas en español y la APP se le da por enviarle los mensajes de automatización en INGLES a los clientes, que error tan grabe y no lo he podido solucionar ni pidiendo soporte técnico, estoy pensando en dejar de usar la App
In order management it is missing an option to send a message for local pick up. Something like - Your order #1234 is ready to be picked up at this and this location + opening hours.
Currently it sends a message that says "Your order has been shipped", which customers find confusing.
Overall good and fast order confirmation message. Please show in message order total amount to customers. Thanks.
Bien, pero no puedo gestionar la hora de envios de los mensajes y clientes se quejan de que les llega a horas de madrugada. Está en time zone MADRID / ESP pero aún así algo pasa y no veo la opción de QUIET HOURS o algo parecido. Gracias!
Very basic app. You could just send a few order notification messages that are also very short, lame and not much customizable. I wish they have more options including an option to sending marketing or other type of messages through APIs
