Featured images gallery
An official app from Meta: Keep customers informed with timely order updates on WhatsApp
Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.
- Connect your WhatsApp Business account to integrate
- Choose from a list of pre-written templates that contain dynamic variables
- Improve customer satisfaction and reduce support cases
- Leverage WhatsApp’s interactive features to strengthen customer relationships
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Shopify Admin
Categories
Notifications
Pricing
External charges may be billed by Meta separately from your Shopify invoice. Learn more
Free
Free to install
Click link for detailed pricing info
All charges are billed in USD. See all pricing options
Reviews (316)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and cost-effectiveness, making it a preferred choice for its ease of setup and smooth operation. The automatic notifications feature is particularly valued for enhancing customer service by keeping customers informed about their orders. Its seamless integration with existing systems and simple operation are also noted, significantly aiding merchant operations.
Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
L'app ha del potenziale ma al momento presenta diversi problemi.
Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese...
Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna.
Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito.
Spero presto in un aggiornamento, per poter aggiornare la mia recensione.
Aspetto una risposta, grazie
Grazie per il tuo feedback dettagliato. Siamo a conoscenza dei problemi di traduzione e della necessità di una maggiore personalizzazione dei messaggi. Stiamo lavorando per migliorare il supporto multilingue e per aggiungere ulteriori opzioni di automazione, inclusi messaggi per gli ordini evasi. Apprezziamo i tuoi suggerimenti e ti invitiamo a contattare il nostro supporto per eventuali aggiornamenti o domande specifiche. Puoi farlo cliccando sul link "Ottieni supporto" nell’app. Restiamo a tua disposizione per aiutarti!
Works smoothly and is far more cost-effective than other third-party apps.
However, it’s missing a critical feature: the ability to edit templates.
While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing.
Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.
Support
App support provided by Meta.
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window