An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin

Languages

English

Works with

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Your first 1,000 messages are free. Valid for new merchants until Dec 31, 2025. Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (114)

Overall rating

4.3

Counts per rating level

72% of ratings are 5 stars
82
11% of ratings are 4 stars
13
3% of ratings are 3 stars
3
4% of ratings are 2 stars
5
10% of ratings are 1 stars
11

All reviews

October 29, 2025

Easy to set up.
Given that this a new app, the initial functions are pretty neat.

Features requests:
- Merchants should be allowed to customise message templates
- Broadcast function and message consent management
- New message initiation via shopify admin, so CS life can be easier.

Pricing seems to be cheaper than intergrating via other providers.

Hillmalaya

Hong Kong SAR

About 1 month using the app

Meta replied November 5, 2025

Hi there,
Thank you for your thoughtful review and for using our app! We're glad you found it easy to set up and appreciate your positive comments about the initial features and pricing.
We also appreciate your detailed feature requests. Your feedback is extremely valuable and helps us prioritize future updates. If you have more details or specific use cases for these features, please share them. We want to make the app as useful as possible for merchants like you.
Thanks again for helping us improve WhatsApp for Shopify!
The WhatsApp Team

December 13, 2025

L'app ha del potenziale ma al momento presenta diversi problemi.
Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese...

Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna.

Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito.

Spero presto in un aggiornamento, per poter aggiornare la mia recensione.

Brico Bello

Italy

17 days using the app

December 2, 2025

the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.

Navraee By Jaipur Jewels Shop

India

15 days using the app