An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
WhatsApp

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (188)

Overall rating

4.3

Counts per rating level

74% of ratings are 5 stars
139
9% of ratings are 4 stars
17
3% of ratings are 3 stars
6
3% of ratings are 2 stars
5
11% of ratings are 1 stars
21

All reviews

Edited January 8, 2026

L'app ha del potenziale ma al momento presenta diversi problemi.
Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese...

Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna.

Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito.

Spero presto in un aggiornamento, per poter aggiornare la mia recensione.

Aspetto una risposta, grazie

Brico Bello

Italy

About 1 month using the app

December 22, 2025

Works smoothly and is far more cost-effective than other third-party apps.
However, it’s missing a critical feature: the ability to edit templates.

While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing.

Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.

Green Zone

Kuwait

17 days using the app

December 26, 2025

Foi fácil configurar, e funciona bem. Porém, não é possível editar os textos das mensagens e estão todos em português de Portugal, o que gera algumas diferenças para os brasileiros. Seria bom se tivesse uma maior gama de personalizações para cada loja.

Zuper Mercado Online

Brazil

13 days using the app