CWILL: Loyalty Program Rewards
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Reviews (779)
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
