Reviews (625)

Overall rating
4.2
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
All reviews
November 12, 2025

We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution.

The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.

JLUXLABEL
United States
Almost 6 years using the app
Gorgias Inc. replied December 30, 2025

Thanks so much, team!

We’re thrilled the AI Agent is exceeding expectations and handling requests with speed and clarity. It’s great to hear it’s lightened the load for your team, and we truly appreciate the recommendation!