Reviews (665)

Overall rating

4.3

Counts per rating level

74% of ratings are 5 stars
491
8% of ratings are 4 stars
51
5% of ratings are 3 stars
36
3% of ratings are 2 stars
18
10% of ratings are 1 stars
69

All reviews

November 13, 2025

Good but missing some features, most importantly is to be able to customize messages and use custom message templates

Brickmania

Lebanon

3 days using the app

Meta replied December 1, 2025

UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.

Hi there,

Thank you for your feedback and for using our app.

We understand how important it is to have customizable messages and templates. We’re actively working on adding more flexibility and customization options based on user feedback like yours, and we have recently launched a new message format specifically for order updates.

We hope you give it a try, and please let us know if there are specific features you’d like to see.

Best,

The WhatsApp Team