Reviews (607)

Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
November 21, 2025

The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.

Marcella
United States
Over 4 years using the app
Gorgias Inc. replied December 3, 2025

Thank you so much!
We're happy to know that the AI Agent is working so well for you. It's really great to hear it's handling policies and common workflows smoothly.
Also super appreciative of the recommendation! We'll keep doing our best to support you.