Preorder, Back In Stock ‑ STOQ

Hi there! Sandesh here, one of the founders at STOQ. Sincerely sorry about the issues you ran into. I know how frustrating it must have been when things didn’t work the way you expected.

I went through your conversation and saw that you were trying to use the “All Products” flow to sell any product as a preorder on STOQ, and it didn’t behave as it should. After reviewing your setup, I noticed that a key setting was misconfigured and that’s what caused the confusion. I’ve since improved the flow so this doesn’t happen again. There’s now an extra pop-up that explains the setting clearly, both for you and for every merchant going forward. Here's a quick 1 min video explaining the change I made: https://www.loom.com/share/9af204cc3b7147ffb5eca3554205c811

If you’d like, I’m more than happy to hop on a call and help you get everything set up properly. Here’s my direct link to schedule a time: https://calendly.com/heysandy801/meet

We’re a small team working incredibly hard every day to give our merchants the best possible experience. It’s extremely important to me - personally and professionally that we provide something reliable and genuinely helpful. So it really pains me to hear that things didn’t work out as you hoped. Thanks for using STOQ, and if there's anything we can do to help you out with preorders again, please let me know. :)

- Sandesh / CEO